Provide operational support in a 24x7 team environment, primarily covering the Eastern Standard Time (EST) shift. Candidates must demonstrate flexibility to work other time zones and shifts when needed, including weekends or non-standard hours, to ensure continuous team coverage.
Incident management, change management, and release management for production and lower environments.
Collaborate closely with cross-functional teams and clients across US and international time zones.
Perform hands-on troubleshooting, monitoring, and technology support for payment platforms.