Service Support Executive / Coordinator

Profile / Key Responsibilities:

 Manage Ticketing tools to log, track, and monitor service requests/incidents units

resolution.

 Act as the first point of contact for customer service issues.

 Coordinate with field engineers, vendors, internal teams, and CMS for timely issue

resolution.

 Maintain service logs, reports, and asset/service documentation.

 Prepare daily, weekly, and monthly MIS and service performance reports.

 Ensure SLA adherence, compliance, and company service standards.

 Verify vendor/engineer work completion and ensure quality delivery.

 Escalate unresolved or critical issues to higher management.

 Support preventive maintenance and AMC activity tracking.

 Provide guidance/training to end-users/clients when required.

 Identify recurring issues and suggest process improvements.

 Ensure data confidentiality and security in all service processes.

 Maintain excellent verbal and written communication with clients and team

members.

Technical Skills:

 MS Office (Excel, Outlook), Google Sheets

 Ticketing tool management

 Basic technical knowledge of networking and surveillance/security systems (CCTV,

Intrusion Systems, Fire Alarm, IoT devices)

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

Work Location: In person

Service Support Engineer/ Coordinator

Job description