Infrastructure Support Engineer (lead)
Infogain
Job description
ROLES & RESPONSIBILITIES
Key Responsibilities
- Administer, configure, and maintain enterprise storage systems including Dell/EMC (PowerMax, Unity, VNX, Isilon), Pure Storage (FlashArray, FlashBlade), and Hitachi Vantara (VSP series)
- Monitor storage performance, capacity, and availability; proactively identify and resolve issues
- Perform storage provisioning, zoning, masking, and LUN management
- Support SAN/NAS environments using Fibre Channel, iSCSI, and NFS/CIFS
- Manage replication, snapshots, and disaster recovery solutions
- Collaborate with server, virtualization, backup, and application teams to meet infrastructure requirements
- Participate in storage migrations, upgrades, and technology refresh projects
- Ensure compliance with security, backup, and data retention policies
- Maintain documentation, diagrams, and operational procedures
- Provide on-call support and incident response as required
Required Skills & Qualifications
- 10+ years of experience as a Storage or Infrastructure Administrator
- Strong hands-on experience with Dell/EMC, Pure Storage, and Hitachi storage platforms
- Solid understanding of SAN/NAS architectures and storage networking
- Experience with Fibre Channel switches (Brocade/Cisco preferred)
- Knowledge of VMware vSphere integration with enterprise storage
- Familiarity with backup and recovery solutions (e.g., Commvault, NetBackup, Veeam)
- Strong troubleshooting and performance tuning skills
- Experience working in enterprise or data center environments
Preferred Qualifications
- Storage-related certifications (Dell EMC, Pure Storage, Hitachi, VMware)
- Experience with cloud-integrated storage or hybrid environments
- Knowledge of automation/scripting (PowerShell, Python, or REST APIs)
- Exposure to ITIL-based support processes
Soft Skills
- Strong communication and documentation skills
- Ability to work independently and in cross-functional teams
- Detail-oriented with strong problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
Education
- Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
EXPERIENCE
8-11 Years SKILLS
Primary Skill: Infrastructure Support Sub Skill(s): Infrastructure Support Additional Skill(s): VMWare, Cloud VDI Administrator, Infrastructure Support L1 ABOUT THE COMPANY
Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).
Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.