Qa Executive – Veho Delivery Command Center (customer Care Project)
Full-time
Industrytechnology
LocationPanchkula, Haryana, India
Salary₹25k–50k/Month
Posted6/8/2026
Experience3-5 years
Job description
QA Executive – Veho Delivery Command Center (Customer Care Project)
Location: Panchkula
Role: QA Executive (Customer Care / Chat Support Process)
Key Responsibilities:
- Monitor and audit customer support interactions (Chat/Email/Voice).
- Evaluate agent performance against quality standards.
- Identify process gaps and provide constructive feedback.
- Prepare QA reports and track improvement metrics.
- Ensure compliance with client and company guidelines.
- Work closely with operations teams to improve customer experience.
Preferred Candidate Profile:
- Experience in QA for Customer Care, Chat Support, or BPO processes.
- Strong communication and analytical skills.
- Good understanding of quality parameters and audit processes.