Customer Success Manager

🚀 We’re Hiring: Customer Success Manager
📍 Mumbai | Work From Office
🏢 Kaarwan – One of India’s Leading Upskilling Platforms for AEC Professionals

Are you passionate about building strong customer relationships and creating a great learning experience? Join Kaarwan, a fast-growing platform helping Architecture, Engineering, and Construction (AEC) professionals upskill through industry-relevant programs.

We are looking for a Customer Success Manager who can own the complete learner journey, from onboarding to course completion, while ensuring every customer has a smooth and rewarding experience.

What You’ll Do

✅ Manage the end-to-end customer journey for learners
✅ Resolve customer queries by coordinating with internal teams
✅ Ensure timely follow-up and collection of pending payments
✅ Drive customer engagement, satisfaction, and retention
✅ Maintain a high NPS by delivering a strong customer experience
✅ Generate referrals from satisfied customers
✅ Track learner progress and step in proactively when support is needed
✅ Build long-term relationships with customers

Who Should Apply

✔️ 1–4 years of experience in Customer Success, Customer Support, or Customer Experience
✔️ Experience in EdTech is preferred
✔️ Candidates with an Architecture, Design, or AEC background will have an added advantage ✔️ Strong communication, coordination, and follow-up skills ✔️ A customer-first mindset with a strong sense of ownership