Ticketing Executive

We are seeking a highly motivated and organized Ticketing Executive to join our team in Gurugram, Haryana, India. This is a full-time on-site position with a dynamic and growing organization. As a Ticketing Executive, you will play a critical role in managing and resolving customer tickets in a timely and efficient manner.

Key Responsibilities:

• Manage and resolve customer tickets in a timely and efficient manner, ensuring high levels of customer satisfaction.

• Provide exceptional customer service through various communication channels, including phone, email, and chat.

• Analyze and troubleshoot customer issues, escalating complex problems to senior team members as needed.

• Maintain accurate records of customer interactions and ticket resolutions in our ticketing system.

• Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Requirements:

• 1 year of experience in a customer-facing role, preferably in a ticketing or support environment.

• Excellent communication, problem-solving, and interpersonal skills.

• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.

• Strong analytical and troubleshooting skills, with attention to detail.

• Proficiency in ticketing software and customer relationship management (CRM) tools.

What We Offer:

The salary range for this position is INR 20,000 - 50,000 per month, depending on experience. We offer a dynamic and supportive work environment with opportunities for growth and professional development.