E-commerce Operations Manager

Department: Operations
Experience: 4–8 years (FMCG e-commerce operations mandatory)
Salary: Open

Role Purpose

Lead all D2C e-commerce operations including order management, inventory, warehousing, dispatch, marketplace operations, and customer experience.

Key Responsibilities

• Manage daily order processing, dispatch, and shipment tracking

• Reduce RTO and NDR and manage courier coordination

• Handle Amazon and Flipkart backend operations including:

  • Inventory

  • Pricing

  • Listing quality control

  • Claims reconciliation

• Coordinate with warehouse teams on packaging standards and quality control

• Manage customer support across email, WhatsApp, and social channels

• Track inventory and stock forecasting with manufacturing teams

• Build SOPs for returns, replacements, and complaint resolution

• Maintain listing hygiene, ratings, and reviews