Nexus Field Service Engineer

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Summary

CRL Microbial Solutions is seeking a dedicated and technically skilled Field Customer Support Specialist (Field Service Engineer) to support our flagship instrument—the Nexus automated Endotoxin testing system.

A critical role to ensure customer satisfaction through expert service, repair, calibration, and troubleshooting of our systems and requires travel between our key sites as well as customer sites to ensure continual smooth operation and support of our product(s).

The candidate will have a full driver’s licence, Own vehicle and ability to travel throughout Ireland. We offer a monthly car allowance and milage allowance to support running cost of vehicle.

This role is offered as a 12-month fixed term contract role with possibility of extension thereafter.

What you’ll be doing

• Provide on-site and remote support for the Nexus system, including installation, maintenance, and repair.
• Perform instrument calibration and validation in compliance with GMP standards.
• Troubleshoot complex technical issues and ensure timely resolution to minimize customer downtime.
• Support customer onboarding, including training, validation, and application support.
• Build strong relationships with customers, acting as a trusted technical advisor.
• Continual training in your role: We offer full onsite technical training with technical coaching and continual support via pairing with a technical buddy and international teams who are on hand to troubleshoot specific items with a collaborative team approach.

Qualifications, Experience and requirements

• Degree or equivalent field experience in Engineering or Life Sciences.
• A strong proven experience in a technical, laboratory, or field service role.
• Experience in validation and working in GMP environments is a strong advantage.
• Strong software and engineering skillset.
• Proven ability to problem-solve complex technical issues under pressure.
• Familiarity with SOPs, safety protocols, and regulated environments.
• Full Irish drivers licence and own vehicle
• Willingness to travel as required to support customer needs some overnight stays required.
• Occasional infrequent travel in Europe may also be required
• Excellent communication and interpersonal skills.
• Customer-centric mindset with a passion for delivering exceptional service.

Why Join Us?

At CRL Microbial Solutions, you’ll be part of a team that values innovation, quality, and customer success. You’ll work with cutting-edge technology and have the opportunity to make a real impact in the life sciences industry.

Job Qualifications

About Discovery

Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 350 patents and 80 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.

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