Technical Support Specialist

Tech Support Specialist

Location: Oldcastle, Co. Meath
Type: Full-time

Role Overview

We are looking for a practical, customer-focused Tech Support Specialist to support our clients and internal team with hardware preparation, basic troubleshooting, and day-to-day technical queries.

You’ll be preparing screens, media players, Android devices, and digital signage equipment before deployment, as well as providing first-line support to customers. This is a hands-on role suited to someone comfortable with technology, problem-solving, and working in a fast-moving environment. Providing tech support to our clients via phone, remote access and in person.

Key ResponsibilitiesScreen & Device Preparation

• Configure and prepare digital signage screens, kiosks, media players, and Android devices before installation.
• Install required apps, apply updates, and complete Wi-Fi/ethernet setup.
• Run basic tests on hardware to ensure quality and functionality.
• Label, package, and document prepared devices for dispatch.

Technical Support

• Provide first-line customer support by phone, email, and remote tools.
• Troubleshoot issues with Android devices, digital signage, software players, and network connectivity.
• Escalate complex issues to senior technicians when needed.
• Maintain accurate support logs and case notes.

Operational Support

• Work closely with the installations team to ensure equipment is ready on time.
• Assist with setup of demo units in-house.
• Coordinate with the Stores Coordinator for stock required for technical tasks.

Systems & Documentation

• Keep internal documentation up to date (setup instructions, checklists, FAQs).
• Log device serial numbers and configuration details into the management system.

Continuous Improvement

• Suggest improvements to setup workflows and support processes.
• Help test new apps, features, and hardware before customer deployment.

Health & Safety

• Ensure safe handling of equipment and follow company policies.

Skills & Requirements

• Experience with Android devices, basic IT support (helpdesk experience a bonus).
• Good understanding of Wi-Fi, network basics, and troubleshooting.
• Comfortable solving problems calmly and logically.
• Strong communication skills and customer-friendly attitude.
• Ability to follow processes and maintain accurate records.
• Full driving licence an advantage.

Why Join Us?

• Work with leading digital signage and retail tech products.
• Hands-on role with varied tasks—never boring.
• Training provided on all systems, including ScreenFusion and Interpos.
• Room to grow into senior technical roles as the team expands.

Job Type: Full-time

Pay: From €30,000.00 per year

Benefits:

• Company pension
• On-site parking

Application question(s):

• Within Distance of Dromone Oldcastle Co Meath

Experience:

• Help Desk (Tech): 1 year (required)

Language:

• 100% English (required)

Licence/Certification:

• Full Driving License (required)

Work authorisation:

• Ireland (required)

Work Location: In person