Client Relationship Manager

Location(s)

• Posting Location: Sydney, New South Wales

City/Cities Sydney Country Australia Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 14-Jan-2026 Job ID 14828

Description and Requirements

Working with the Client Relationship team Manager and the broader Corporate Distribution Team, this role is responsible for activities that contribute to the achievement of the team’s sales and retention objectives as well as the overall corporate strategy and initiatives. The primary responsibility is providing technical expertise and relationship management support for a nominated panel of clients and key channel partners within MetLife’s corporate business.

Principal Responsibilities:* Working in collaboration with the other Client Relationship Managers (CRMs), you will manage the client relationships and day to day functions required to achieve sales and retention targets.

• Contribute towards the development and execution of strategic account plans aimed at renewing profitable business.
• To develop, manage and maintain strong relationships with external brokers, third party administrators and internal stakeholders, including underwriting, administration, claims, product and pricing.
• Coordinate re-rates from end to end to aid in retention of profitable accounts.
• Coordinate new business proposals from end to end.
• Ensure client requests and queries are followed up with the relevant internal business unit and ensure these are answered ina timelyand professional manner.
• Providing clientassistancewith training, education and MetLife technology support asrequired.
• Assistingwith regular reporting and salesforce maintenance on new opportunities, re-ratesand renewals.
• Seek out service improvements, product enhancements through ongoing communication and feedback from our partners.
• Ensure relationships between MetLife and our key partners are maximised.
• Assistwith projects including reviewing project documentation and testing systems.
• Establish andmaintaineffective communication channels with other business departments and clients tomaintainastrong working relationshipand the achievement of service standards.
• Work closely with other business departments and clients to encourage the continuous improvement of operational processes and proceduresand new product development initiatives.
• Compose and collate data into reports, summaries and correspondence as required.
• Escalate issues promptly and follow through as appropriate.

Dimensions* Contribute towards the achievement of retention targets as set by business each year.

• Maintain and improve on client relationships as measured by client feedback and satisfaction scores from the internal/external surveys.
• Assist to develop and implement client strategies ensuring all key internal parties are involved to guarantee maximum success going forward.
• Maintain appropriate communication within and between the various functional areas.
• Escalate unresolved operational issues to the business heads and follow through as appropriate.

Knowledge/Skills/Competencies Required:* Focus on providing high customer service level standards.

• Creates open and trusting relationships.
• Champions client centricity and addresses their needs proactively.
• Strong written and verbal communication skills.
• Ability to work effectively in a teamenvironment.
• Strong organisational skills and knowledge of process.
• Deadline driven and ability to drive others to deadlines.
• Organises and prioritises work to maximise productivity and results.
• Strong attention to detail and accuracy.
• Demonstrates market knowledge and exhibits technical product knowledge.
• Proficiency in MS Office products – Intermediate level

Qualifications & Experience required:* Previous experience gained in financial services or insurance environment.

• Experience in client facing roles.
• RG 146 preferred.
• Other Industry related studies.

Benefits We Offer

When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.

About MetLife

Recognised on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Diversity Council of Australia Inclusive Employer Award, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!