Sr. Product Marketing Manager, Aws Marketing, Amazon Connect

DESCRIPTION

Amazon Connect is revolutionizing how businesses interact with their customers, and as a Senior Product Marketing Manager, you'll be at the forefront of this transformation. You'll have the opportunity to shape the go-to-market strategy for one of the fastest-growing cloud contact center solutions in the industry.

• Market Leadership Impact: Amazon Connect is part of AWS's $108 billion revenue engine (up 19% year-over-year in 2024), giving you unparalleled resources and market reach
• Innovation at Scale: Work with AI and machine learning technologies that serve millions of customers globally
• Day 1 Culture: Experience Amazon's unique "Day 1" culture that puts customers at the center of everything, emphasizing constant curiosity, nimbleness, and experimentation
• Career Growth: Join a company known for "building with impact and innovating at global scale" where employees create solutions that matter while growing their careers in extraordinary ways

Key job responsibilities

Craft & develop compelling stories and content (e.g. presentations, whitepapers, infographics, webinars, customer success stories, product videos.) that land our value proposition

Have a solid understanding of Amazon Connect customers, our product and the market more broadly

Regularly engage with customers, analysts, and partners to drive advocacy

Plan and execute marketing initiatives at events to showcase Amazon Connect innovation, messaging, content, keynotes, and breakout sessions

Work closely with AWS field teams to maintain internal sales hubs with the latest resources, value propositions, and sales enablement content

Partner with other marketing teams (e.g., web content, campaigns, demand generation, field teams, and events) to drive and execute on global marketing initiatives.

Continuously measure and improve product marketing initiativesBASIC QUALIFICATIONS

• 6+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing and scaling cross-functional marketing programs
• Experience leading go-to-market for consumer software or hardware product launches

PREFERRED QUALIFICATIONS

• Experience using any of SQL or other analytical tools for conducting data analysis
• Experience with customer segmentation, profiling, and targeting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.