Operations Success Specialist

Responsibilities: SUMMARY OF POSITION:

Are you a dynamic and experienced property management professional looking for an opportunity to make a meaningful impact? Related Affordable is searching for a passionate and results-driven Operations Success Specialist.

The Operations Success Specialist, under the guidance and supervision of the Regional Vice President or Senior Vice President, will focus on the accurate and efficient execution of and compliance with affordable housing program regulatory requirements (HUD, LIHTC, bond, and otherwise). This role will ensure all regulatory requirements are completed and may liaise with the various governmental agencies, housing authorities, and other stakeholders to maximize economic outcomes and minimize operational and financial risks. This position will also be called upon to perform corporate or ad-hoc projects to meet business needs. Through on site and digital review of site practices and work product, the Operations Success Specialist will identify areas of improvement in compliance and other administrative property operations and will collaborate with stakeholders to implement solutions. The position requires proven success demonstrating problem-solving, decision-making, multitasking, and organizational skills.

Training & Guidance

• Provide first-line support for compliance/operations-related questions in person, by phone, or virtually.
• Train on-site team members and new hires on HUD, LIHTC, and company policies/systems.
• Reinforce learning through ongoing guidance and oversight of compliance responsibilities.
• Collaborate with Learning & Development to support training initiatives.

File Review & Compliance

• Review applicant and resident files to confirm income and program eligibility prior to Compliance submission as directed by Regional Management staff.
• Assist site teams with mass recertifications, certifications, and lease documents.
• Collaborate with the Regulatory Compliance department to ensure rent limits, income limits, and eligibility requirements are current and supported by appropriate documentation and updated in the residential software.
• Maintain integrity of digital and paper resident files, ensuring compliance with HUD, LIHTC, corporate, and state/local agency regulations.
• Support file processing during new lease-ups, acquisitions, re-syndications, and rehabs.
• Review and maintain onsite EIV binders for accuracy and timeliness.

Audit & Monitoring Support

• Prepare for and attend LIHTC file audits, Management Occupancy Reviews (MORs), and other inspections.
• Assist with preparing responses to audit findings and agency reviews.
• Monitor waitlists and marketing compliance efforts to ensure regulatory integrity.
• Adjust Market Rents and monitor Utility Allowance (UA) updates in coordination with Housing Authorities.

Agency & Stakeholder Engagement

• Partner with Housing Authorities to reconcile ledgers, resolve payment discrepancies, and implement UA adjustments.
• Engage with governmental agencies and other stakeholders to maximize outcomes and reduce risk.
• Coordinate with Marketing to support advertising and lease-up activities, including lotteries and postings.
• Prepare/draft reporting as requested by Agencies, or other stakeholders.

Operational Support

• Fill in for open Community Manager roles as needed (PTO, LOA, vacancies) to maintain essential operations.
• Assist with ledger reconciliations and resolution of rent posting inaccuracies.
• Assist with the review of property financials and reporting of monthly variances
• Participate in the budget preparation process as assigned by Regional Management staff
• Provide support to Regional Management staff and participate in corporate/ad-hoc projects as needed.

Resident Engagement

• Educate residents and staff on available community resources such as case management, meals-on-wheels, transportation, etc.
• Provide assistance and advisement to residents, RSCs, or other Operations staff on available services that promote wellness and self-reliance.
• Assist with the monitoring of the delivery of resident services to ensure they are appropriate and timely.
• Assist RSCs to Liaison with 3rd party resident services providers and review their reporting for outcomes and services events.
• In coordination with the Resident Service Coordinator (RSC) or Director of Resident Services, compile and maintain a directory of services by region such as 211 and other local non-profit services
• Assist RSCs or Operations staff to establish relationships with other non-profits and collaborate with them to provide services throughout the region.
• Assist RSCs or Operations staff in creating informal support networks among themselves with family and friends.
• Work with Regional Manager and RSCs to coordinate educational events for resident benefit and engagement, as appropriate.
• Assist the Director of Resident Services with carrying out company or programmatic initiatives and activities.
• Support site RSCs and or operations as needed with coordinating food programs and/or other activities that may be beneficial to achieving the regulatory requirements.
• Other duties as assigned for company business needs COMPENSATION:* $90,000.00- $100,000.00 / year
• Annual Performance Bonus

Compensation for this position is dependent on a variety of factors, including individual qualifications and geographical location. The range provided is intended to offer a general guideline and may vary based on these factors. Final compensation offers will be determined based on a comprehensive assessment of the candidate's background and the specific requirements of the role.

WHY YOU'LL LOVE IT HERE:* Lots of paid time off (19+ days!) – we value your life outside of work.

• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

Qualifications:

• 5+ years’ experience with Affordable Housing file preparation, audit and training, to include Project Based Section 8, LIHTC, Bond, HOME and 236
• Intermediate level experience with OneSite Leasing and Rents
• Understanding of Budgeting and Financial Management
• Ability to travel (including overnight travel) approximately 50% of working hours to assigned sites

A BIT ABOUT US

At Related we believe in enriching lives through affordable housing. Today, Related Affordable owns and preserves one of the largest affordable housing portfolios in the nation. The company is driven by the belief that everyone deserves a quality home and works hard to deliver that for communities across the country.

The" secret ingredient" to our success is our employees' genuine empathy, and we believe in investing in our talent and cultivating a positive, team-oriented environment where every voice is valued. Employees are encouraged to take on new challenges boldly, transcend the status quo, and demonstrate a strong entrepreneurial spirit.

Join our mission of creating thriving communities and making a difference in the world!

Are you ready to change lives and partner with us as an Operations Success Specialist? Great, APPLY NOW for immediate consideration – we can’t wait to speak with you!

Overview:

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing. We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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