Internal Communications Senior Associate

JOB DESCRIPTION

Chase is accelerating the delivery of innovation and change, our Data & Analytics organization is at the heart of this work. As a member of the team, you’ll join a respected and high-performing group treated as trusted counselors on Communications strategy. Your focus will be on Data & Analytics and AI strategy for Chase Products.

As an Internal Communications Senior Associate within the Consumer and Community Bank, you will be joining the Consumer & Community Banking Technology and Product & Experience Communications team to develop and deliver communications strategies for Data & Analytics leaders and line of business employees. You will help to inspire and motivate our teams while on the journey. You will be a self-starter, creative and a detail-oriented individual who values their teammates and the power of the group in order to execute flawlessly. You should be intellectually curious and passionate to learn more about business, technology, AI, product development and other topics in your effort to make complex concepts easily understood.

Job responsibilities

• Support senior executives with communications needs, including executive messages, site visits, presentations and town halls, in order to connect with their teams and advance business goals.
• Create and executing strategic communications plans, including measurement of success.
• Develop and managing communications tactics and channels as needed to support the strategy.
• Seek out and write interesting and compelling stories with a human connection.
• Partner with internal/external partners to lead innovation, new ideas and better ways of communicating.
• Stay current with and providing guidance on emerging communication methods, patterns, techniques and technologies/tools.
• Identify areas of efficiency and ways to execute these responsibilities more simply and effectively.

Required qualifications, capabilities, and skills:

• 5+ years of internal, corporate and/or executive communications experience, including extensive hands-on writing, editing, project management and presentation building, in technology, product, AI or financial services
• BA/BS in Communications, Marketing, Journalism, Public Relations or related degree
• Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies
• Experience working with C-suite executives
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines
• A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility
• Strong ability to take complex concepts and deliver them into simple/digestible communications
• Experience with content development, collaboration and measurement tools
• Travel is expected 10% of the time

Preferred qualifications, capabilities, and skills:

• Experience in digital journalism, social media, digital content is desirable

Finalists for this role will be required to complete a written test to verify writing, editing and proofreading skills.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.