Client Support Executive || Chat Support

About Us

Offshore Marketers is a performance-focused digital marketing agency serving international clients across diverse industries. We specialize in data-driven digital solutions including SEO, paid media, social media marketing, web solutions, and marketing automation. With experience supporting 1,300+ global clients, we believe in transparency, accountability, and measurable business growth.

We are looking for enthusiastic and customer-focused individuals to join our team as Client Support Executives (Chat Support).

Key Responsibilities

• Provide real-time customer support through the company’s chat platform
• Respond to customer queries in a professional, timely, and empathetic manner
• Assist customers with product-related questions and service usage
• Identify issues and coordinate with internal teams for resolution or escalation
• Maintain accurate records of customer interactions and follow-ups
• Ensure a positive customer experience by demonstrating patience, clarity, and problem-solving skills

Required Skills & Qualifications

• Excellent written communication skills with strong grammar and attention to detail
• Ability to handle multiple chat conversations simultaneously
• Strong customer-centric attitude with empathy and professionalism
• Basic computer knowledge and comfort with using multiple tools and systems

Experience:

• Freshers to 0–6 months of customer support experience
• Fresh graduates are encouraged to apply

Why Join Offshore Marketers

At Offshore Marketers, we work with global clients and deliver performance-driven digital solutions using advanced tools and a results-focused approach. We believe in creating an environment where individuals can learn, grow, and take ownership of their work.

We provide structured training, continuous learning opportunities, and exposure to real-world business processes. Our collaborative and transparent culture encourages accountability, professional development, and long-term career growth, ensuring every team member has the clarity, support, and resources needed to succeed.

If you are looking to build a stable career, enhance your skills, and contribute to meaningful work in a high-performance environment, Offshore Marketers offers the right platform.

What We Offer:

• Comprehensive training and mentorship to help you excel in customer service.
• A supportive work environment with opportunities for career growth.
• Exposure to a fast-paced, customer-centric environment.

Benefits

• Comprehensive training and onboarding
• Structured learning and professional development opportunities
• Supportive and collaborative work culture
• Paid leave as per company policy
• Provident Fund and statutory benefits
• Team engagement activities and company events

Interested candidates may share their CV at karishma@offshoremarketers.in or contact us via Call/WhatsApp at 9876661537.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹300,000.00 per year

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have prior experience in customer support or chat support? If yes, please mention.
• Are you open to learning new tools and processes for customer support?
• Have you handled customer support via chat platforms like WhatsApp, website chat, or CRM tools?
• Are you comfortable using computers, email, and basic tools like MS Word/Google Docs?
• What is your current salary?
• What is your expected salary?
• Are you comfortable communicating with customers in English via chat and email?
• What is your current notice period?

Education:

• Bachelor's (Required)

Location:

• Mohali, Punjab (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person