Senior Customer Experience Program Manager

Overview AI is transforming the enterprise landscape, redefining how businesses innovate, operate, and deliver value. At Microsoft, we believe the next wave of productivity will come from empowering every developer to build AI-powered experiences that delight customers and drive commercial success. Windows is at the heart of this transformation, serving as the most widely adopted platform for enterprise applications worldwide. This role offers you the opportunity to shape the future of AI on Windows - helping millions of developers harness cutting-edge AI capabilities to create secure, scalable, and impactful solutions for commercial customers. As Senior Customer Experience Program Manager and part of Windows Platform + Developer team, you would sit side-by-side with product and engineering teams building cutting-edge AI platforms, including Windows AI Foundry and MCP on Windows. You will be in the core of intersection between technology, business and innovation, partnering closely across product, engineering, sales and marketing to enable value of on-device AI with commercial customers across industries, segments and markets. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Define the Vision: Drive the strategy for enabling AI-powered development on Windows, aligning with Microsoft’s broader AI platform investments.
• Partner with Industry Leaders: Collaborate and drive adoption of new technologies with top ISVs (app developers), SIs (system integrators), enterprise customers, and internal engineering teams to deliver solutions that meet real-world business needs.
• Champion Enterprise Readiness: Drive validation of Windows AI platform with commercial customers to influence product roadmap, ensure AI platforms on Windows meet the highest standards for security, compliance, and performance in commercial environments.
• Empower Developers: Build programs, tools, and guidance that make it seamless for developers to integrate AI into their Windows applications.
• Shape the Ecosystem: Influence product roadmaps, SDKs, and developer experiences to accelerate AI adoption across industries.

Qualifications Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 4+ years experience in technical product management; including, driving multiple simultaneous projects with high attention to detail, including cross-group  collaboration and demonstrating effective communication.
• 4+ years experience engaging with customers and stakeholders, building tech sales pipelines from the ground up, and utilizing keen knowledge of enterprise software operations to guide customers effectively, serving as both a trusted advisor and a technical evangelist.

Preferred Qualifications

• 6+ years of experience with Windows operating system and application development.
• 6+ years of Program management experience driving multiple simultaneous projects with high attention to detail, including cross-group collaboration and demonstrating effective communication.
• Experience collaborating with external engineering partners to design, build, or integrate technical solutions. This includes working across organizational boundaries to align architecture, drive joint development efforts, troubleshoot complex issues, and ensure successful delivery of shared goals.

Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.