Customer Service Manager

Company Description

Enwan Developments has established itself as a trailblazer in the Egyptian real estate market, leading the development of four prestigious commercial projects in east Cairo: Pixel Technology Plaza, Oxygen Clinics Tower, Life Tower, and MARAYA Plaza. The company is known for its innovative endeavors and strategic partnerships, including collaboration with Tradeline, Egypt's Apple Premium Resellers. Enwan Developments is committed to delivering excellence and fostering long-term growth through its forward-thinking initiatives in the commercial real estate sector.

Role Description

This is a full-time on-site role for a Customer Service Manager, based in Cairo, NY. The Customer Service Manager will be responsible for managing customer relationships and ensuring a high level of customer satisfaction. Key responsibilities include leading the customer service team, resolving customer issues, overseeing customer support processes, and analyzing feedback to improve service delivery and systems. Building effective communication strategies to address client needs and drive customer loyalty is also a critical aspect of this role.

Qualifications

• Strong proficiency in Customer Service Management, Customer Support, and a proven ability to ensure customer satisfaction.
• Excellent Analytical Skills to assess customer feedback, identify trends, and implement improvements.
• Exceptional Communication skills to build effective relationships with customers and team members.
• Proven leadership abilities, with experience in managing and mentoring teams being advantageous.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• Familiarity with customer service software and tools is a plus.