Enterprise Customer Success Manager

About Our Client

This is an opportunity to join an AI-powered foundational data platform that helps customers unlock go-to-market success and growth by providing sales, marketing, and revenue operations teams with enhanced pipeline visibility, actionable insights, and a single source of truth for all sales activities. With trillions of sales activities, millions of deals, and numerous approved patents related to AI-driven business insights, this platform enables industry leaders to transform their revenue operations.

Our client believes that people thrive when they can focus on what truly matters. The diverse and dynamic team is passionate about driving change, solving complex challenges, and embracing non-traditional career paths. If you are a strategic thinker with a passion for customer success and revenue intelligence, this role is for you!

About The Role

As a Customer Success Manager (CSM), you will act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers, helping them maximize their investment in the platform and achieve measurable business outcomes. You have an interest and passion for revenue technology and supporting sales operations. You will manage a $5M+ book of business across accounts , ensuring high customer retention, expansion, and advocacy.

Key Responsibilities

• Build and execute strategic success plans with clear business objectives and ROI metrics.
• Own the customer lifecycle —from onboarding to adoption, renewals, and growth.
• Identify key adoption milestones and ensure seamless integration into customer workflows.
• Use data-driven insights to align the platform’s solutions with business objectives.
• Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption.
• Identify and develop new champions within top accounts to expand the platform’s influence.
• Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth .
• Partner closely with Sales, Product, and Engineering to drive continuous value delivery.
• Advocate for customers by providing product feedback and insights to influence the roadmap.
• Contribute to the organization's customer marketing efforts by delivering case studies and references.

Required Qualifications

• 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm.
• Experience managing enterprise customers with significant ARR, high complexity, and multiple stakeholders .
• Deep understanding of Sales, Marketing, and Revenue Operations workflows .
• Strong experience in customer engagement, renewals, and expansion planning .
• Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus.
• Ability to travel 15% for customer meetings, EBRs, and success milestones .
• Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations.
• A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals.
• Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact.
• Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed.

Preferred Qualifications

• None specified.

Additional Information

Regular employees may be eligible for commissions or bonus programs, equity, and benefits. The range is subject to change. Our client takes into a wide range of factors when determining an individual’s pay. These factors can include skill set, training and experience, licensure and certifications, and location and metropolitan area.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”