Customer Success Manager

Client Success Manager

📍 La Quinta, CA (Hybrid)

We’re hiring a Client Success Manager to own and grow client relationships for a digital-first marketing firm serving high-growth clients in outdoor hospitality and related industries.

This is the first hire in this role with strong visibility and direct collaboration with leadership. The focus is client retention, expansion, and results - not just project management.

Key Responsibilities

• Own post-onboarding client relationships
• Lead client calls, monthly reviews, and planning
• Translate marketing performance into business insights
• Drive retention and identify expansion opportunities
• Partner closely with internal marketing and tech teams

Requirements

• 5–7+ years in client success, account management, or digital marketing
• Expertise in 3+ areas : Google/Meta ads, SEO/AEO, funnels, CRM/automation, analytics
• Strong relationship, project management, and communication skills
• Experience owning and expanding accounts post-sale

Benefits

• Incentives tied to client retention & expansion
• Health insurance, 401(k), PTO, professional development

Location

• Must live in La Quinta, CA or within ~90 minutes
• Hybrid: in-office a few days per week initially
• More remote flexibility once established

High-impact role with a growing firm, nearly 1,000 clients, and consistently 5-star reviews.

Please email me at: mmelville@pursuitsalessolutions.com if interested!