Customer Success Manager, Platforms

Are you ready to revolutionize the advertising industry?

At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale.

With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPT product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.

Now, we’re growing!

The Role

You’ll be at the center of some of Cognitiv’s most important platform partnerships — working post-sale with DSPs, publishers, and retail media networks to drive performance, adoption, and long-term growth.

This is a hands-on, client-facing role for someone who loves digging into programmatic details, navigating complex technical and commercial setups, and building trusted relationships over time. You’ll partner closely with our Senior Client Success Manager, Platforms and collaborate cross-functionally with Business Development, Product, Engineering, and Data Science to ensure our partners succeed end-to-end.

If you thrive in ambiguity, enjoy problem-solving with smart people, and want real ownership over meaningful platform relationships, this role was built for you.

📍 Location: New York City | Hybrid (Mon–Wed in office, Thu–Fri remote)

What You’ll Be Doing

• Be the trusted partner. You’ll serve as the day-to-day point of contact for a portfolio of platform partners, developing a deep understanding of their business goals, workflows, and success metrics.
• Deliver an exceptional client experience. You’ll respond to partner needs with urgency and clarity, coordinate solutions across teams, and build trust through consistent follow-through.
• Own performance insights. You’ll monitor and analyze performance trends to surface risks, opportunities, and optimization ideas — and know when and how to escalate insights internally.
• Become a platform expert. You’ll build strong fluency in Cognitiv’s platform and how it fits into each partner’s tech stack, integrations, and operating model.
• Guide adoption and implementation. You’ll help partners navigate onboarding, feature launches, and ongoing adoption to ensure a smooth, effective experience.
• Support strategic partnerships. You’ll work alongside the Sr. Client Success Manager to manage complex relationships, bespoke setups, and evolving partner needs.
• Be the voice of the partner internally. You’ll collaborate closely with Product, Engineering, and Data Science to ensure partner feedback is clearly communicated and meaningfully acted on.

Who You Are

• A programmatic pro. You bring 3–5 years of experience in programmatic media or ad tech, ideally in a client-facing role like Client Success, Account Management, Solutions, or Platform Success.
• Platform-savvy. You’ve worked hands-on with DSPs, SSPs, or media platforms — including deal setup, troubleshooting, and campaign optimization.
• Data-literate and analytical. You’re comfortable analyzing performance trends and translating data into clear, actionable recommendations for clients.
• A strong communicator. You can simplify technical concepts for different audiences and present confidently in client-facing conversations, both written and verbal.
• Relationship-driven. You know that trust is built through reliability, clarity, and execution — and you consistently show up that way for partners.
• Comfortable with complexity. You can juggle multiple priorities, adapt quickly, and operate effectively in fast-moving, sometimes ambiguous environments.
• Experienced in the ecosystem. You’ve previously worked at an SSP or DSP and understand how platform partnerships really function.

Bonus Points

• Experience supporting bespoke or non-standard integrations
• Exposure to retail media networks or publisher-side platforms
• Familiarity with ML-driven optimization or performance products
• Experience supporting senior-level partner stakeholders
• Background in Solutions Engineering or Technical Account Management

Salary: $130,000 - $150,000 USD Base Salary + Equity

What We Offer

Compensation is based on experience, skills, and other factors. Base salary is just one part of your total rewards at Cognitiv—you’ll also receive equity and a comprehensive benefits package.

Highlights include:

• Medical, dental & vision coverage (some plans 100% employer-paid)
• 12 weeks paid parental leave
• Unlimited PTO + Work-From-Anywhere August
• Career development with clear advancement paths
• Equity for all employees
• Hybrid work model & daily team lunch
• Health & wellness stipend + cell phone reimbursement
• 401(k) with employer match
• Parking (CA & WA offices) & pre-tax commuter benefits
• Employee Assistance Program
• Comprehensive onboarding (Cognitiv University)
• …and more!

What You’ll Find at Cognitiv

• Festiv – We make work fun with cross-team games, events, and creative team bonding.
• Responsiv – You’ll be close to clients and leadership, influencing real outcomes.
• Inclusiv – Diversity and individuality are celebrated across all levels.
• Inventiv – We reward curiosity and embrace bold ideas.
• Transformativ – We support your growth with training, mentorship, and flexibility.
• Collaborativ – We operate across coasts, connected by purpose and teamwork.

Cognitiv is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all.