Company Profile:

AppCard is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients.

Responsibilities

Train clients on how to use the AppCard platform
Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy
Become a product expert in the AppCard platform to best leverage AppCard’s product offering
Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
Understand how to build and present AppCard’s value using data and insights
Drive growth within existing clients, identify upsell opportunities and generate new revenue
Understand, adapt to, and help build AppCard’s ongoing product and technology developments
Develop and execute data-driven campaigns and in-store promotions
Assist clients with basic troubleshooting on various software and hardware issues that may arise
Work cross-functionally with implementation, development, finance, tech support, product and marketing

Requirements:

1-3 years years of experience
Customer oriented
Fluent in Spanish
Excellent oral and written communication skills
Experience managing complex software/hardware implementation projects
Tech Savvy; basic understanding of front end vs. backend
Understanding of retail business needs a plus
Fast and autonomous learner
Provide technical and product support
Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience
Advantage: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite
Grocery industry experience preferred

Customer Success Manager

Job description