Customer Success Manager

Company Description

SearchX is a leading SEO agency specializing in enhancing online visibility through expert and dynamic Search Engine Optimization strategies. Our services include crafting engaging SEO-optimized content, ethical backlink building, and ensuring consistent organic traffic growth to establish brands as authorities in their industries. Rooted in a commitment to honest communication, we provide detailed progress reports and tailored strategies that align with individual business goals. By staying ahead of evolving search algorithms, we continually optimize our approach to ensure sustainable and impactful digital growth.

Role Description

This is a hybrid role located in the Charleston, South Carolina, Metropolitan Area for a Customer Success Manager. The Customer Success Manager will oversee customer satisfaction and retention, build strong client relationships, and act as a liaison between customers and internal teams. Responsibilities include analyzing customer feedback, identifying opportunities for improvement, and ensuring the consistent delivery of exceptional customer service. The role requires proactive communication and a focus on fostering long-term partnerships.

Qualifications

• Proficiency in Customer Satisfaction and Customer Service to address client needs effectively and improve their overall experience.
• Strong skills in Customer Retention and Relationship Building to develop and maintain long-term partnerships with clients.
• Excellent Analytical Skills to assess customer feedback, identify challenges, and recommend actionable solutions.
• Proactive communication abilities and a collaborative approach to enhance customer engagement.
• Familiarity with SEO, digital marketing, or related fields
• Experience in customer relationship management (CRM) tools is an advantage.
• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.