We are seeking an Associate Customer Success Manager to develop strong, strategic partnerships with our small-sized accounts to ensure the highest level of customer satisfaction. This position has a strong focus on managing retention efforts.
Responsibilities:
- Establish and maintain client relationships with small-sized customers to understand customer goals and challenges.
- Meet with practice leadership proactively on a regular basis.
- Record and report on customer trends.
- Provide high level product support and triage concerns properly.
- Work with customers to optimize their usage of our software.
- Driving growth through net retention improvements and lead generation.
- Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.
- Meet and exceed KPI’s.
- Use customer feedback to contribute to the product roadmap.
- Occasional travel to customer sites is required.
Competencies:
- Able to establish rapport and maintain effective relationships with customers.
- Able to communicate orally and in writing.
- Maintains a proactive, self starter mentality.
- Able to solve problems using logic, judgment, and data to determine effective solutions.
- Able to manage and prioritize a high volume of customer relationships while delivering responsive, high-quality service.
- Functions in a remote environment.
Education / Experience:
- 1-3 years experience in a Customer Success or Account Management role.
- Experience with CRM platforms preferred.
- Experience in a healthcare or IT environment is strongly preferred.
- Bachelor's degree preferred.