Client Success Manager

This is an opportunity to be a key player and make a real impact at a fast-growing S&P 500 software company in the $96 billion HR industry. If you’re passionate about customer success, enjoy problem-solving, and see yourself as a company ambassador, this is your career-accelerating opportunity.

• This position is not eligible for sponsorship. Paycom is interested in every qualified candidate who is eligible to work in the United States

When You Win, We Win As a Client Success Manager (internally known as a Paycom Specialist), you will be the driving force behind client success and client retention. Your ability to provide tailored solutions and strategic insight will be crucial in helping clients optimize their use of Paycom’s cutting-edge HR technology. Join our team of dedicated professionals who are passionate about leveraging expertise to drive business growth and foster long-term partnerships all while delivering world-class customer service.

• Lucrative compensation package that includes a base salary starting at $85,000
• Achievement recognition program
• $1-per-pay-period health insurance

Responsibilities

• Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach.
• Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting.
• Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.
• Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships.
• Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health.
• Ensure 100% accuracy in payroll processing for all assigned accounts.
• Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support

Benefits To Empower You

• Industry-leading compensation
• Paid vacation, sick, bereavement, holiday and personal days
• 401(k) with matching
• Employee stock purchase program
• Financial wellness tools
• Paid family leave programs
• Pet insurance
• Identity theft and privacy protection plan
• Caregiver specialist and family-forming benefits
• Mental health and well-being benefits
• Award-winning learning and development programs