Enterprise Customer Success Manager

About PostGrid:

PostGrid is a global leader in enterprise SaaS platform for automated offline communications. Our robust APIs empower organizations to create, personalize, and dispatch physical mail letters, postcards, checks, and more to any address on the globe without ever touching an envelope, while ensuring clean address data. Operating at massive scale across multiple regions, we’re redefining how brands connect with people beyond the inbox. If you’re driven to build category-defining technology and want to shape the future of offline communications, join our high-caliber team and help us transform the way the world sends mail.

About the Role:

As an Enterprise Customer Success Manager for our US market , you will serve as a trusted strategic partner to PostGrid’s largest American customers. You’ll work closely with enterprise clients—many operating in highly regulated industries—to help them unlock the full value of automated offline communications while meeting US compliance, security, and operational standards.

You’ll act as the connective tissue between customers, product, and internal stakeholders, ensuring long-term success, retention, and expansion across a diverse portfolio of enterprise accounts.

Your Responsibilities:

Enterprise Onboarding & Enablement

• Lead white-glove onboarding for enterprise customers, ensuring seamless technical implementation and alignment with US mailing standards and postal providers (e.g., USPS and regional carriers).

Executive Reviews & Value Realization

• Own and deliver Quarterly Business Reviews (QBRs), highlighting ROI, campaign performance, cost efficiencies, and operational impact for US-based mail programs.

Customer Advocacy & Product Feedback

• Partner with Product and Engineering teams to relay customer insights, including US-specific compliance, deliverability, and data-handling requirements.

Retention & Account Growth

• Manage a portfolio of high-value enterprise accounts, identifying opportunities for expansion, upsell, and broader adoption across departments and geographies.

Compliance & Data Privacy Oversight

• Ensure customer success activities align with applicable US data protection and privacy regulations (e.g., CCPA/CPRA and other state-level requirements).

Market Presence & Relationship Building

• Represent PostGrid at US-based industry events, conferences, and customer meetings to strengthen relationships and expand brand advocacy.

What You’ll Bring to the Role:

• You are a strong relationship-builder who understands enterprise buying cycles and stakeholder management in US organizations.
• You think strategically and can translate complex operational or logistical challenges into clear, actionable success plans.
• You appreciate the role of physical mail and offline communication in a digital-first ecosystem.
• You balance customer empathy with confidence, guiding clients toward best practices.
• You bring a growth-oriented mindset, constantly looking for ways to deepen partnerships and expand PostGrid’s footprint.
• You are highly organized and comfortable managing multiple enterprise engagements at different lifecycle stages.

Requirements:

• 4+ years of experience in Customer Success or Account Management within a B2B SaaS environment, preferably serving US enterprise customers.
• Proven success managing accounts with $100K+ ARR .
• Strong understanding of US business practices and data privacy regulations (e.g., CCPA/CPRA).
• Excellent presentation and communication skills with executive audiences, both virtual and in person.
• Hands-on experience with Customer Success platforms such as Gainsight or Totango .
• Ability to travel occasionally for client meetings and industry events within the US.

Preferred Qualifications

• Familiarity with USPS or enterprise-scale mailing and logistics operations.
• Experience working with API-driven or technical SaaS products .
• Background supporting customers in regulated industries (finance, healthcare, insurance, etc.).
• Certification in a Customer Success framework (e.g., SuccessHACKER, Pulse, or similar).

Our Commitment to Diversity:

PostGrid is an equal opportunity employer and values the diversity of backgrounds and perspectives. We strive to cultivate an inclusive environment of understanding to have a greater impact on our business and our customers. We encourage applicants from underrepresented groups and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history, in accordance with applicable local, state, and/or federal laws.

Ready to make your mark?

Join PostGrid’s tight-knit, high-energy team and build technology that powers global offline communications. With competitive pay, flexible work, and a learning-obsessed culture, you’ll ship bold ideas fast and see your impact instantly. Hungry for challenge and craftsmanship? Apply today and help us reinvent how the world connects beyond the inbox.