Role Overview:

We are looking for a Client Success Manager to own post-sale relationships and ensure clients achieve meaningful outcomes through strong partnership and ongoing support. This role is ideal for someone who enjoys building long-term relationships, proactively solving problems, and serving as a trusted point of contact for clients.

You will work closely with sales, operations, and delivery teams to manage onboarding, retention, and ongoing engagement while ensuring a high-quality client experience.

Core Responsibilities:

Own client relationships from onboarding through renewal and expansion
Lead client onboarding and ensure smooth transitions post-sale
Act as the primary point of contact for client communication and coordination
Proactively identify risks, issues, and opportunities within accounts
Partner with internal teams to deliver on client expectations and timelines
Track client health, engagement, and satisfaction metrics
Gather and share client feedback to inform improvements and decision-making
Support renewals, upsells, and long-term account growth

Required Experience:

Experience in client success, account management, or a customer-facing role
Strong relationship-building and communication skills
Ability to manage multiple client accounts simultaneously
Experience working cross-functionally with sales, operations, or delivery teams
Strong problem-solving skills and ability to work independently
Comfort operating in fast-paced or service-oriented environments

Preferred Background:

Experience in SaaS, services, or technology-enabled companies
Familiarity with customer success tools and CRM systems
Experience supporting renewals or expansion efforts
Customer-first mindset with strong attention to detail
Collaborative and proactive working style

Role Details:

Part-time role (potential full-time)
Remote, U.S.-based
Compensation: $40/hour (based on experience)

Customer Success Manager

Job description