Customer Success Manager

Reports to: Senior Customer Success Manager

Location: Remote, working EST hours

Type: Full-time, W2

The Role

We’re looking for a Customer Success Manager who thrives at delivering high-touch client experiences and managing complex relocation journeys. This is a client-facing role where you’ll own a portfolio of 50–60 clients, guiding them from onboarding through post-move support.

You’ll coordinate with relocation partners—including immigration lawyers, tax advisors, school agencies, and real estate professionals—while ensuring every client feels supported, informed, and confident throughout the process. This is a great fit for someone with strong organizational and communication skills who enjoys helping people navigate life-changing transitions abroad.

What You’ll Do

• Serve as the primary point of contact for 50–60 clients ($1M+ portfolio) throughout their relocation journey.
• Own and manage client timelines, ensuring clear and proactive communication.
• Coordinate with internal and external stakeholders (lawyers, housing agents, etc.) to keep processes moving smoothly.
• Deliver a concierge-level client experience with empathy, attention to detail, and professionalism.
• Anticipate client needs and provide proactive support to reduce escalations.
• Maintain accurate documentation in tools like Notion, GSuite, and our custom CRM powered by Salesforce.
• Collaborate cross-functionally with Sales and Operations to ensure a seamless client journey.
• Share insights and feedback with the Business Operations, Senior CSM and Head of Customer Success to help improve team processes.

Who You Are

• An experienced CSM or client services professional who thrives in high-touch, client-facing roles.
• A natural communicator and organizer who keeps details in order and timelines on track.
• Calm, empathetic, and reassuring when clients feel overwhelmed.
• Process-driven yet adaptable in a fast-moving environment.
• Comfortable managing multiple clients and priorities at once.

What We’re Looking For

• 3–5+ years in Customer Success, Client Services, or Account Management.
• Experience managing high-touch client relationships and complex service delivery.
• Strong organizational skills and ability to manage multiple timelines simultaneously.
• Excellent written and verbal communication.
• Proficiency with tools like Slack, Notion, Google Workspace, Zoom, Fathom, Close, AI tools, and our custom CRM powered by Salesforce.
• Experience working in fast-growth startups or dynamic environments.

Bonus points for:

• Background in relocation, immigration, or other high-touch service industries.
• Familiarity with Spanish visa processes or experience living abroad.
• Bilingual (Spanish & English)

What Success Looks Like

• High client satisfaction and retention across your portfolio.
• Smooth and timely coordination with partners and internal teams.
• Proactive communication that reduces escalations.
• Well-documented, accurate client files and processes.
• Positive feedback from both clients and internal stakeholders.



Why Join Us

• Help people transform their lives by relocating abroad.
• High-impact role at a fast-growing company.
• Fully remote team with a culture of ownership and empathy.
• Opportunity for professional growth as the CS team scales.
• Yearly travel to global company events

Please note: In line with our company policy, we are unable to hire current or former clients.