Customer Success Manager

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith paper is hiring for:

Customer Success Manager

Appleton, WI

Interested to learn about Voith? Check out our video "Voith careers" on YouTube.

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

Summary:

Customer Success Manager PM 4.0 oversee order intake in a specific international market, capturing customer requirements and advising on digitalization projects. You independently analyze production challenges and design AI-supported optimization solutions—leveraging cloud platforms, virtual sensors, and data-driven models to improve efficiency and reduce resource use. You lead large-scale, cross-functional teams in automation, paper technology, and data science, defining project structure, schedules, budgets, and quality controls to ensure contractually compliant execution. Your role also includes technical sales support, contract interpretation, interim-result review, proactive risk and opportunity management, and close coordination with customers, suppliers, and internal stakeholders to deliver agreed-upon savings and performance targets.

Responsibilities:

• Create project-specific guidelines based on the contract and technical specifications. Independently coordinate and interpret unclear contract clauses with the customer, if necessary.
• Independently review interim results based on project milestones and, if necessary, clarify corrective measures with customers, contractual partners, suppliers, and internal departments and adapt them to the project status and progress.
• Application of the latest cloud technologies as well as AI models and algorithms to make the customer's papermaking process more efficient (e.g., saving starch, fiber, and energy). Historical laboratory/process data such as paper grades, strengths, and basis weights are used to model virtual sensors.
• Analysis, configuration, and, if necessary, optimization of Industry 4.0 solutions, e.g., control parameters, cost models, limit values, target values, virtual sensors.
• Independently ensuring that the agreed scope of delivery and services is met in terms of schedule, costs, and quality. This includes defining the necessary work packages within the scope of responsibility.
• Customer support in the optimization and digitalization of the production process.
• Technical/technological sales support on Papermaking 4.0 topics.
• Project management and support of global, cross-departmental teams at Voith Paper.
• Coordination and networking of global, multidisciplinary teams from the fields of paper technology, automation technology, and data science.

Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor’s degree from 4 year college or university
• Pulp and Paper industry experience required
• 5 years or more related experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.