Senior Manager, Client Success

Opportunity Overview:

We are seeking a Sr. Client Success Manager to join our Client Management team. In this role, you will own and lead key client relationships, serving as the primary point of contact while also managing and developing your support staff.

You will be responsible for building strong, trusting relationships across client organizations to gain insights, shape how clients perceive the value we deliver, and ensure they receive exceptional support. As the primary client advocate within Cohere, you will collaborate cross-functionally and leverage strong communication skills to drive efficient and impactful value, while overseeing and guiding ongoing client programs and operations, ensuring consistent engagement, effective communication, and timely resolution of client needs.

What you'll do:

• Serve as the primary client advocate and subject matter expert, building strong cross-functional relationships and leveraging clear, strategic communication to ensure seamless and efficient value delivery
• Partner with Strategic Accounts to deeply understand the client's organizational structure, goals, and opportunities, and translate that insight into a tailored value proposition that drives measurable outcomes with Cohere Health
• Work collaboratively with various internal stakeholder groups such as product, engineering, service operations, clinical programs, sales, and analytics to ensure that our clients realize the full value of the services we deliver
• Generate materials and reporting that can be leveraged to deliver insights to the client and demonstrate how the program is performing against key success metrics
• Document and create organizational visibility to key internal stakeholders on:
• • Account strategy and insights including outstanding opportunities, areas of risk, and key client activities
    • Progress of monthly/quarterly initiatives
    • Key account metrics (e.g., relationship status, progress to goals, account forecasts, etc.)
• Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services
• Lead team members by setting clear goals, overseeing work, and fostering a collaborative environment to drive client success and achieve project objectives

What you'll need:

• 7–10 years of experience in client-facing roles such as Account Management, Customer Success, or similar positions
• Bachelor's degree required; Master's degree a plus or equivalent professional experience
• Proven ability to build strong, trusted client relationships while driving customer satisfaction and measurable business results
• Excellent strategic communication skills, with confidence presenting prepared materials as well as speaking thoughtfully and effectively in real time
• A customer-first, startup-ready mindset with comfort navigating ambiguity and change
• Experience working within Product-as-a-Service (PaaS) models, delegated vendor models, and/or value-based care environments
• Hands-on experience in SaaS or technical roles, with familiarity using software platforms and technology solutions
• Ability to shift between strategic and operational work, using systems thinking to prioritize what will have the greatest client impact
• Strong project management skills, including planning, execution, and cross-functional coordination
• Healthcare domain experience strongly preferred, including direct experience working with patients and/or providers
• Familiarity with tools such as Salesforce, Confluence, JIRA, and Google Workspace
• Willingness to travel up to 25% as needed

Pay & Perks:

Fully remote opportunity with about 25% travel

Medical, dental, vision, life, disability insurance, and Employee Assistance Program

401K retirement plan with company match; flexible spending and health savings account

️ Up to 184 hours (23 days) of PTO per year + company holidays

Up to 14 weeks of paid parental leave

Pet insurance

The salary range for this position is $115,000 to $135,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

• Connect with Talent Acquisition for a Preliminary Phone Screening

• Meet your Hiring Manager!

• Behavioral Interview(s)

• Subject to change

About Cohere Health:

Cohere Health's clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we've further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we're creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health's innovations continue to receive industry wide recognition. We've been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can't wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.

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