Account Manager

Ahoy! We’re Shippabo

We are a tech-enabled freight forwarder offering a modern platform to help customers bring their teams and suppliers together to book, track, and manage ocean shipments in real-time. To support forwarding sales, we provide dedicated support in ocean contracts and pricing negotiation, along with a team in China to assist shippers. Founded in 2016, and backed by some of the largest venture firms in the US, we’ve raised $22 million to date. We have a world-class engineering team to build modern software, providing a unique competitive advantage to offer to customers.

The Opportunity

As an Account Manager, you will spend most of your time serving and strengthening relationships with existing importer customers. Your main focus will be on deepening customer engagement, creating an exceptional service experience, and ensuring customers continue to grow with us. A smaller part of the role will involve developing new business, usually through warm introductions or your existing network.

The ideal candidate brings a strong freight-forwarding background and a proven ability to grow revenue through cross-sell, upsell, and strategic account management.

In this role, you will:

• Own and grow a portfolio of existing importer accounts, ensuring retention, satisfaction, and ongoing relationship development
• Expand revenue within current accounts by identifying cross-sell and upsell opportunities across Shippabo’s platform, services, and operational capabilities
• Consistently monitor and report on operational and revenue metrics
• Serve as a trusted advisor, educating customers on supply-chain best practices and Shippabo’s end-to-end solutions
• Proactively uncover new-logo opportunities, either from your network or inbound interest, that align with Shippabo’s ICP
• Own and manage new inbound importer marketing leads
• Partner closely with Product, Operations, and Finance to ensure seamless service delivery from onboarding through steady-state
• Monitor market conditions and competitor activity to anticipate customer needs and strengthen account strategy
• Participate in sales team initiatives and contribute to refining our overall sales approach

Sales at Shippabo

Our Sales team is a remote-first group of self-starters who value Empathy, Trust, Proactivity, Resoluteness, Continual Learning, and Transparency. At Shippabo, Account Managers play an essential role in supporting and growing our relationships with importer customers. Shippabo’s dynamic environment gives Account Managers the space to influence how we serve accounts, contribute to our sales strategy, and help shape the customer experience. You’ll work with a global customer base, partner closely with internal teams, and continue developing your career in a role with strong earning potential tied to customer success and growth.

• Our Approach - We focus on understanding each customer’s business, identifying where Shippabo can provide meaningful support, and connecting them to the services that help their operations run smoothly.
• Earning Potential - Account Managers are set up for success with a compensation plan that rewards impact across both existing customer growth and select new business opportunities, in addition to a competitive base salary.
• Our Team’s Success - We succeed because of our shared commitment to delivering practical, reliable solutions for real customers facing real challenges. When we focus on doing right by our customers, strong results follow.

Must-Haves

• Extensive sales experience in global freight forwarding across ocean, air, inland transportation, customs brokerage, and warehousing
• Proven track record of managing, growing, and retaining existing customer relationships
• Demonstrated success in account expansion, upselling, cross-selling, and quota achievement
• Expertise in international freight, especially trans-Pacific tradelanes
• Strong relationship-building skills with the ability to serve as a trusted advisor to importer customers
• Self-motivated and effective in a remote, distributed team environment
• Reside in the U.S. or Canada
• Willingness to travel for conferences, trade shows, and team meetings

Nice-to-Have

• Ability to bring an active book of business or leverage an existing network for selective new-logo opportunities

Benefits for our Shipmates

At Shippabo, our benefits are a reflection of our core values and our commitment to making healthy living affordable and accessible to everyone on board. Our team members enjoy ample Vacation and Sick time, allowing you to take the breaks you need to recharge and ensuring your well-being remains a priority as you grow with us. We offer multiple health plan options and contribute significantly toward the cost of coverage for you and your dependents, in addition to a 401(k) Plan with matching contributions.

Compensation

Shippabo is committed to fair and equitable compensation practices..The base compensation for this role is between $75,000-$85,000. Starting salary is commensurate with the candidate’s experience. With bonus, Year 1 OTE is expected to be between $100,000-$110,000. Actual compensation is dependent upon many factors, such as training, transferable skills, work experience, business needs, location, and market demands. This range is subject to change and may be modified in the future.

Equal Opportunity Statement

Shippabo is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. If you require accommodations during the interview process, please contact careers@shippabo.com.