Account Manager

At Summit K12, we believe that every student can do well in school if instruction is tailored to their unique learning needs and they receive the encouragement to strive and achieve. Our learning programs provide teachers with the ability to differentiate instruction, monitor progress, and support learners in their journey toward success.

From English learners, multilingual students, bilingual students and dual language learners who are struggling to read or write, Summit K12’s online, standards-based supplemental curriculum will close gaps and ensure growth for all students.

We are seeking a driven and experienced Account Manager (AM) to serve as the primary liaison between the company and the school districts in their 2nd year or older partnership. AM’s build and maintain strong, long-term relationships to ensure partner satisfaction and success. They deeply understand the company's products and services to provide tailored recommendations, resolve issues, and proactively address partner needs. Account Managers monitor customer engagement and satisfaction, identify growth opportunities, and collaborate with internal teams to deliver exceptional service. They are responsible for retaining partnerships, driving add-on opportunities, and gathering feedback to inform product improvements, ultimately ensuring the success and value of the partnership.

LOCATION:

This role is based out of the Summit K12 office in Austin, Texas, and requires an in-office schedule. Candidates are expected to work full-time in-office for the first 90 days of employment. After 90 days they will be elgiible for a hybrid schedule.

KEY RESPONSIBILITIES:

• Relationship Management

• Serve as the primary point of contact for assigned partners
• Build and maintain strong, long-term relationships with partners
• Act as the partner’s advocate within the company, ensuring their needs are addressed.

• Product Expertise

• Deeply understand the company's products and Learning Management System (LMS)
• Provide partners with advice on product features and best practices to meet their specific needs
• Keep customers informed of new features, updates, and changes throughout the school year

• Problem-Solving and Support

• Proactively identify potential issues and address them before they escalate.
• Respond promptly to customer inquiries and concerns, coordinating with support teams when needed.
• Help troubleshoot and resolve technical or usage problems when needed

• Customer Retention and Success

• Monitor customer health metrics to identify signs of dissatisfaction or disengagement.
• Develop and implement strategies to improve customer satisfaction and retention.
• Celebrate customer successes and milestones, reinforcing the value of the partnership.

• Upselling and Expansion

• Identify opportunities to upsell or expand additional products or services.
• Collaborate with other sales teams to expand customer accounts.

• Reporting and Feedback

• Provide regular updates to partners on their progress and usage of the product.
• Gather partner feedback to improve the product or service.
• Share partner insights with internal teams to enhance offerings.

• Data-Driven Decision Making

• Analyze usage data to identify trends, opportunities for improvement, or risks.
• Use insights to tailor customer strategies and improve engagement.

• Cross-Functional Collaboration

• Work closely with sales, marketing, support, and product teams to ensure customer needs are met.
• Provide input into product development based on customer feedback

BASIC QUALIFICATIONS:

• Minimum 2 years experience in account management, customer success, or a similar role, preferably in the education or technology industry.
• Familiarity with Learning Management Systems (LMS) and educational technologies is a plus.
• Comfortable with CRM tools (Salesforce), data dashboards, and reporting systems.
• Proficient in Google Workspace, Microsoft Office Suite (Excel), or similar productivity tools.
• Proficient in customer service ticketing tools (Zendesk).
• Strong relationship-building and interpersonal skills.
• Excellent communication and presentation abilities.
• Proficiency in data analysis to inform decisions and strategies.
• Problem-solving skills with a proactive approach to addressing challenges.
• Highly organized with strong attention to detail.
• Collaborative mindset with the ability to work across departments.

ADVANCED QUALIFICATIONS:

• Experience as an educator or teacher, particularly with K-12 education settings.
• Bachelor’s degree in business, education, or a related field (or equivalent experience).

ADDITIONAL INFORMATION:

Equipment: This position requires reliable home internet that can support video calls on Google Meet and Zoom and a quiet, professional place.

COMPENSATION & BENEFITS:

Base Salary: $75,000 - $90,000 annually

At Summit K12, we are committed to pay transparency and equitable compensation practices. The posted salary range reflects the scope of the role and current market benchmarks. Final compensation will be based on a variety of factors, including, but not limited to, your experience, skills, and qualifications. All offers are made with consideration for the individual candidate’s background and the needs of the role.

We also offer a comprehensive benefits package. Highlights include:

• Medical, dental, and vision insurance with multiple plan options
• Company-paid short-term disability, long-term disability, and life insurance
• 401(k) retirement plan
• Paid Time Off (PTO) program
• 10 paid holidays plus 1 floating holiday annually
• Wellness resources and support programs

Summit K12 is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.