Customer Success Account Manager

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.

We currently have a career opening for a Customer Success Account Manager

Overview

This role serves as a dedicated advisor to a prominent healthcare system. The role has two key components.

1. Customer Relations - One portion will function as an effective communicator, and solution-driven collaborator who works to strengthen the customer relationship.

2. Data Analysis - The second portion is identifying areas for improvement and evaluating customer needs through data analysis and driving the development and implementation of data-driven solutions that enhance the customer experience. We seek an innovative, customer-focused professional who thrives in a dynamic environment, consistently seeking opportunities to deliver value and build long-lasting relationships through impactful data insights and operational excellence.

Location

Remote

Travel

Estimated twice per year.

Time Zone Support

Primarily Eastern time zone.

Responsibilities

Financial contract/pricing management

• Ensure the accuracy and reliability of customer data, including account demographics and pricing segments.
• Collaborate with internal stakeholders to update backend systems and maintain data integrity, enabling seamless support.
• Manages a large IDN customer account portfolio which may require a consultative approach
• Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
• Communication management, including the ability to manage communication of sensitive situations and/or information in a professional manner
• Attention to detail. Polished written and verbal communication skills.

Issue Resolution

• Validating and approving quarterly compliance.
• Collaborate with internal teams to address and resolve backend issues affecting data accuracy, reporting or customer experience.
• Identify and resolve customer issues efficiently and effectively, ensuring a positive customer experience by collaborating with subject matter experts to determine the root cause and implement lasting solutions.

Project Management

• Coordinate with cross-functional teams to implement and optimize reporting systems
• Analytics and Reporting
• Develops and executes self-driven projects to achieve measurable improvements by proactively addressing operational, technical, or process-related issues.

Create joint value for both Cardinal Health and the customer by:

• Identifying opportunities for efficiency, capturing data, analyzing data, reporting the metrics achieved, and communicating to the customer with actionable insights.
• Analysis of Cardinal Health and customer data to track and sustain continuous improvement for initiatives (strategic & tactical)
• Design, maintain, and enhance custom reports and Tableau dashboards for use by stakeholders, incorporating feedback to improve data visualization.
• Understanding the contractual obligations between Cardinal Health and the health system
• Lead Quarterly Business Reviews with tailored reporting tools and data-driven insights
• Being part of a dedicated team for a prominent healthcare system

Qualifications

• Prior experience in a customer facing role.
• Proficient in Excel (VLOOKUP, pivot tables, etc) and Tableau.
• Comfortable executing in person presentations and speaking to data.
• Knowledge of pharmaceutical distribution, contracts, supply chain, and pharmacy solutions is preferred.
• Attention to detail. Polished verbal and written communication skills.
• Willingness to travel twice per year.

Anticipated salary range: $ 67,500 – $96,300

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 1/31/2026 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.