Customer Success Manager
Discoveries Quintessential
Job description
JJob Title: Client Success Partner (On-Site)
Subtitle: A hands-on, on-ground role focused on improving procurement and estimation outcomes
Location: Ahmedabad (with travel to Vadodara / Surat)
About the Company
We are building an AI-powered procurement and estimation platform designed for EPCs, contractors, and project teams executing large CapEx projects across Energy, Power, and Infrastructure .
Our focus is on driving real, measurable improvements in procurement quality, speed, and outcomes—not just deploying another software tool.
About the Role
This role exists because real procurement transformation does not happen remotely .
As a Client Success Partner (On-Site) , you will work closely inside client offices , alongside their procurement and estimation teams, to ensure the platform is used in a way that materially improves how projects are procured and estimated .
It is a relationship-led, outcome-driven, on-ground role where you act as a trusted partner to the client and take full ownership of client success.
What You Will Do
1. Work Embedded Inside Client Teams
- Spend 1–2 days per week at client offices
- Build strong working relationships with procurement heads, estimation teams, and project stakeholders
- Understand how procurement and estimation are actually executed on the ground
2. Improve Procurement & Estimation Outcomes
- Study existing procurement and estimation workflows
- Identify gaps, inefficiencies, and delays
- Guide teams on using the platform to improve:
- RFQ processes
- Vendor discovery and comparison
- Technical and commercial evaluations
- Internal alignment and clarity
- Provide hands-on support during live procurement or estimation cycles when required
3. Drive Adoption Through Alignment
- Align multiple stakeholders within the client organization
- Respectfully challenge existing processes and suggest better alternatives
- Ensure the platform becomes part of the client’s daily procurement rhythm , not an occasional tool
4. Own Client Success & Renewals
- Act as the primary owner of client success outcomes
- Track and articulate value delivered to each client
- Lead renewal conversations grounded in trust and demonstrated impact
- Drive long-term retention through consistent on-ground engagement
5. Act as a Feedback Bridge
- Work closely with:
- Vendor communication teams
- Technology and product teams
- Share structured feedback from real, on-ground usage
- Help adapt workflows to client-specific needs
What Success Looks Like in 6 Months
- Clients actively rely on the platform for procurement and estimation
- Noticeable improvement in procurement quality and clarity
- Reduced back-and-forth with vendors
- Faster RFQ closures and stronger vendor comparisons
- High renewal rates driven by delivered value, not contracts
Required Skills & Traits
- Strong in-person communication and relationship-building skills
- Ability to understand and improve processes, not just execute tasks
- Confidence to challenge existing workflows constructively
- Comfortable working across multiple client locations in a week
- Curious, coachable, and comfortable with technology-enabled workflows
Nice to Have
- EPC, PMC, or large contractor background
- Experience handling multiple projects or sites
- Exposure to procurement tools, ERPs, or workflow systems
Compensation & Growth
- Competitive fixed salary
- Performance-linked annual variable based on renewals
- Travel expenses covered
- Clear growth path to Regional Client Success Lead