Customer Success Manager

Customer Success Manager – B2B SaaS / Cybersecurity | Appknox

📍 Location: Hybrid | Bengaluru

💼 Experience: 2–4 years

🏢 Work Mode: Hybrid

Compensation: 10-12 LPA (Including PF and PGDM monthly fees of ₹6,666)

Eligibility Criteria

• This role is only for graduates (postgraduate candidates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing the PGDM program along with this job is mandatory and non-negotiable.

About Appknox:

Appknox is a leading Mobile Application Security company, recognized by Gartner and G2 , and a profitable B2B SaaS startup headquartered in Singapore with operations in Bengaluru.

Our mission is to help businesses and mobile developers secure their mobile applications with speed, accuracy, and high-quality security audits. Appknox has secured mobile apps for 300+ enterprises globally , including Fortune 500 companies , across India, South-East Asia, the Middle East, and the United States.

We’re a 60+ passionate, highly collaborative team , working in a fast-paced environment to make a real impact in application security.

The Opportunity:

Customer Success at Appknox is a strategic function , central to how we differentiate our product and deliver exceptional customer experience.

As a Customer Success Manager , you will own enterprise relationships end-to-end — from onboarding to adoption, renewal, and expansion. This role sits at the intersection of:

• Business acumen & problem solving
• Product understanding
• Strong people & stakeholder management skills

You’ll work closely with some of the smartest teams globally while driving measurable customer outcomes.

Compensation & Benefits:

• Equity allocation after 12 months , based on impact created
• Work with Enterprise & Fortune 500 customers exclusively
• Health insurance up to ₹5L for you and your family (including parents)
• Flexible working hours and hybrid setup

Key Responsibilities:

• Manage a portfolio of enterprise customers across regions.
• Understand customer goals and build trusted advisor relationships .
• Own the entire customer lifecycle — onboarding, adoption, renewal, and growth.
• Drive product demos and implementations during onboarding.
• Support customers on issues and tickets, ensuring smooth resolution.
• Organize, analyze, and share customer feedback with internal stakeholders.
• Prepare and lead Quarterly Business Reviews (QBRs) to identify gaps and new use cases.
• Identify opportunities for upsell and cross-sell based on customer needs.
• Track product usage and customer health metrics to drive retention and value realization.

What an Ideal Candidate Looks Like:

• 2+ years of experience in Customer Success, Technical Account Management, or Customer Onboarding roles at SaaS companies .
• Experience working with enterprise customers across global regions .
• Strong communication and presentation skills .
• Proven experience in upselling and cross-selling .
• Hands-on experience with CS KPIs: Customer retention, Upsell & cross-sell revenue, QBRs, Referrals
• Ability to act as the voice of the customer internally.
• Experience tracking product usage and customer success instrumentation .
• Exposure to customer advocacy programs (case studies, referrals, testimonials) is a plus.

Please feel free to share your resume at komolika@skillveda.ai