About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.

Location: Kerala

What you'll be Responsible for?

Managing the existing key accounts
Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
Manage escalated customer complaints her major incidents
Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
Responsible to maintain accurate records of discussions or correspondence with customers
Analyze statistics and other data to determine the level of customer service being provided by the organization
To build and grow good client relationship to ensure retention and business growth.
To liaise with internal teams to ensure resource availability for on-time project delivery
To maximize revenue from existing accounts and develop new accounts within current clients
Collaborate with internal business teams to discuss on possible improvements to customer service
Conduct regular review meetings with customers to discuss on issues
Prepare weekly MIS including project status report

What You'd have ?

4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT
Engineering Graduate in Computer Science or Electronics
Proactive, Self-Motivated
Analytical mindset to solve issues with focus on client/customer requirement
Takes initiative and accountability
Team Player and actively engage and contribute in the team
Ability to manage timelines effectively
Must have attention to detail
Flexible to work in 24x7 environment
Excellent communication in English (written & verbal) and interpersonal skills

Why join us?

Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

Technical Account Manager

Job description