Customer Success Manager

Experience : 3.00 + years

Salary : INR 1000000-1300000 / year (based on experience)

Shift : (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type : Remote

Placement Type : Full time Permanent Position

**(*Note: This is a requirement for Uplers)

**What do you need for this opportunity?

Must have skills required: Braze, Klaviyo, Iterable, Hubspot, Marketo, Pardot, Campaign Management, Key Account Management, Project Management, CRM

Uplers is Looking for:**** Role Overview: We’re looking for a proactive and strategic Customer Success Manager (CSM) who can build strong, consultative relationships with our existing clients. This role combines project management, marketing strategy, and platform expertise. The ideal candidate will serve as a trusted advisor, working cross-functionally to identify client challenges, deliver solutions, and drive retention and account growth through impactful lifecycle marketing programs.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, managing communication and ensuring smooth project delivery across campaigns and initiatives.
• Build strong client relationships through regular check-ins, quarterly reviews, and performance discussions.
• Understand client business models, marketing goals, and technical environments to identify pain points and propose effective lifecycle marketing solutions.
• Work with internal teams (strategy, creative, tech, and data) to execute client deliverables on schedule, ensuring quality and alignment with client objectives.
• Develop and nurture long-term client partnerships by offering strategic guidance on email, SMS, and omni-channel marketing using leading platforms like Braze, SFMC, Iterable, Klaviyo, and HubSpot.
• Translate complex platform capabilities into clear use cases and actionable strategies for clients.
• Track and analyze campaign performance, identify optimization opportunities, and communicate results.
• Collaborate with leadership to identify expansion opportunities through cross-sell or upsell.
• Maintain high client satisfaction scores and proactively manage risks or churn triggers.

Desired Skills & Experience:

• 3+ years of experience in Customer Success, Account Management, or Project Management in a marketing or digital agency environment.
• Hands-on experience with one or more marketing automation platforms (Braze, SFMC, Iterable, Klaviyo, HubSpot).
• Strong understanding of lifecycle marketing, CRM, and retention strategies.
• Excellent communication, relationship management, and presentation skills.
• Ability to manage multiple clients and complex projects concurrently.
• Analytical mindset with the ability to interpret campaign data and KPIs.
• Comfortable working with both brand and / OR Agency-side stakeholders and internal delivery teams.

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!