Customer Success Manager

Position: Customer Success Manager

Location: Navi Mumbai

Working Days: Monday to Friday

Experience Required: 3+ years

Client: AI based voice solutions to businesses

Budget - 25 LPA

Responsibilities:

• Establish clear client retention goals
• Define success milestones for clients and internal teams to work towards
• Assist customers with setup and navigation across various programs
• Promote the value of the client’s software and services
• Identify opportunities to upsell and cross-sell software and services
• Drive value through an exceptional customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns to improve overall customer experience
• Assist in conducting periodic customer workshops

Requirements:

• Proven work experience of 3+ years as a Customer Success Manager or in a similar role
• Mandatory experience working in a SaaS organization
• Experience managing mid-sized and large enterprise customers in the Indian market
• Prior quota-carrying experience
• Exceptional communication skills with the ability to build and maintain strong business relationships
• Strong understanding of SaaS and contact center technologies , with a clear grasp of digital technology stacks including APIs, middleware, and ecosystems , and the ability to envision end-to-end solutions
• Experience collaborating with cross-functional teams such as Developers, Program Managers, Sales, and Pre-sales
• Bachelor’s degree or MBA preferred
• Willingness to travel frequently for client meetings and work from the office location