Customer Success Manager

Account Executive – US Healthcare (Partnerships, Revenue & Customer Success)

Location: Remote (supporting US time zones)

Reporting To: Director, Clinical Operations / Chief Executive Officer

Experience: 2–5 years

Compensation: ₹26 - 28 Lakh per annum (USD 29000 to USD 31000 per annum)+ up to 20% performance-based bonus

About Tend Healthcare

Tend Healthcare is redefining how healthcare organizations engage, support, and retain clinicians. Our mission is to combat physician burnout, improve workforce sustainability, and drive better healthcare outcomes through evidence-based mental health programs, technology-enabled care models, and long-term institutional partnerships.

We partner with hospitals, academic medical centers, physician groups, and GME programs across the United States to deliver measurable improvements in clinician well-being, retention, and operational efficiency.

Learn more at www.tend.health

Role Overview

The Account Executive will own the end-to-end commercial and relationship lifecycle for assigned US healthcare accounts. This is a hybrid role that blends consultative sales, strategic partnerships, and customer success, with a strong emphasis on contracting, utilization analytics, and long-term value creation.

This individual will serve as a trusted advisor to clients—driving new revenue, ensuring retention, optimizing contract performance, and helping customers achieve clearly defined outcomes.

Key Responsibilities

Revenue Growth & Go-To-Market Execution

Execute Tend’s go-to-market strategy across the US healthcare market.

Identify, qualify, and close new business opportunities with hospitals, physician groups, academic medical centers, and GME programs.

Build and manage a robust sales pipeline to consistently meet or exceed quarterly and annual revenue targets.

Lead consultative discovery to understand client objectives, workforce challenges, utilization expectations, and success metrics.

Own pricing discussions, deal structuring, and commercial negotiations in collaboration with leadership.

Contracting & Commercial Ownership

Lead end-to-end contracting processes including proposals, MSAs, SOWs, amendments, renewals, and expansions.

Partner closely with legal, finance, and operations teams to negotiate pricing models, commercial terms, and contractual language.

Manage post-signature contract performance, ensuring alignment with utilization thresholds, pricing assumptions, and service commitments.

Track, analyze, and proactively manage overages, underutilization, and contract variances, escalating risks and opportunities early.

Drive renewals and expansions by demonstrating ROI, outcome delivery, and value realization.

Partnerships & Customer Success

Own the overall relationship with assigned clients, acting as the primary point of contact and trusted partner.

Ensure high levels of customer satisfaction, retention, and long-term engagement.

Proactively support clients in achieving their clinical, operational, and workforce goals.

Conduct regular business reviews using utilization data, engagement metrics, and financial insights.

Identify upsell and cross-sell opportunities aligned with client needs and demonstrated outcomes.

Coordinate seamless onboarding and service delivery in partnership with clinical, operations, product, and marketing teams.

Analytics, Reporting & CRM

Maintain accurate and up-to-date records in CRM tools such as Salesforce or HubSpot.

Track and report on pipeline health, revenue performance, utilization trends, renewals, and expansion opportunities.

Analyze customer and financial data to identify risks, growth opportunities, and areas for performance optimization.

Use insights to inform GTM strategy, pricing decisions, and account prioritization.

Cross-Functional Collaboration & Market Representation

Collaborate closely with internal teams to ensure alignment across sales, product, clinical, marketing, and operations.

Provide structured customer feedback to inform product roadmap and service improvements.

Support client demos, pre-sales discussions, and industry forums as a representative of Tend Healthcare.

Contribute to case studies and success narratives that demonstrate measurable client impact.

Ideal Candidate Profile

Exceptional relationship-building and communication skills, with the ability to create win-win outcomes for all stakeholders.

Strong customer-first mindset combined with commercial discipline and analytical rigor.

Comfortable owning complex client relationships, contracts, and revenue outcomes.

Detail-oriented, data-driven, and proactive in identifying risks and opportunities.

Professional, empathetic, and credible in interactions with senior healthcare leaders.

Required Qualifications

MBA (IIM/ISB preferred) + equivalent work experience

2–5 years of experience in consultative sales, account management, or customer success.

Proven experience working with US-based customers.

Hands-on experience with contracts and contracting (MSAs, SOWs, renewals, amendments).

Strong analytical skills with experience interpreting utilization, pricing, and revenue data.

Proficiency with CRM tools (Salesforce, HubSpot, or similar).

Excellent written and verbal communication skills.

Ability to work US time zones; willingness to travel up to ~15%.

**

Nice to Have**

Experience in healthcare SaaS, digital health, workforce solutions, or clinician-focused services.

Familiarity with US healthcare delivery models, physician groups, or GME programs.

Experience managing usage-based or multi-year healthcare contracts.

Existing network within US healthcare organizations.

Why Join Tend Healthcare?

Competitive compensation with meaningful performance-based upside.

High-ownership role with direct exposure to senior leadership.

Opportunity to build deep, long-term partnerships rather than transactional sales relationships.

Real-world impact on clinician well-being and healthcare system sustainability.

Remote-first role with strategic influence across revenue, partnerships, and product.