At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Overview

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Role Summary:

The Boeing Company’s Information Digital Technology & Security (IDT&S) organization is currently seeking a Sa****lesforce Delivery Lead_Customer Relationship Management (CRM) - to join the team in Bangalore, India

The Senior Salesforce Delivery Lead is accountable for end-to-end delivery, execution excellence, and operational readiness of Salesforce CRM initiatives across multiple agile teams. This role ensures delivery predictability, quality, architectural alignment, and compliance while enabling teams to deliver business value at scale.

Employer will not sponsor applicants for employment visa status.

The Senior Delivery Lead partners closely with Business Product Managers, Solution Architects, Release Train Engineers (RTEs), Pod Leads, and enterprise stakeholders to drive planning, execution, risk management, and continuous improvement across Salesforce programs.

This role requires strong leadership presence, the ability to operate in a complex, matrixed enterprise, and experience delivering large-scale Salesforce programs in regulated environments.

Position Key Responsibilities:

Own end-to-end delivery of Salesforce CRM initiatives across multiple agile teams, ensuring releases meet scope, quality, timeline, security, and compliance expectations.
Lead cross-team planning, sprint synchronization, and alignment of commitments during quarterly Program Increments (PI).
Proactively manage dependencies, sequencing, and delivery risks across Salesforce teams, enterprise IT teams, and business programs to minimize blockers and rework.
Support business-based Product Managers in go-live planning, including deployment windows, rollback strategies, and production cutover activities.
Coach and mentor Product Owners, Pod Leads, and supplier delivery leads to improve agile execution, team effectiveness, and delivery maturity.
Partner with IT Product Management on budget oversight, vendor performance, capacity planning, and resource allocation to meet delivery targets.
Remove organizational impediments and escalate risks or issues requiring program-level or executive attention with clear mitigation plans.
Translate business strategy and product priorities into a clear, executable delivery roadmap with measurable milestones.
Partner with Release Train Engineers and Pod Leads to establish and sustain agile governance, including roles, decision rights, and escalation paths.
Maintain cross-team risk, issue, and dependency tracking, driving timely mitigation and resolution.
Act as the primary delivery liaison between business-based product and solution managers and agile teams, ensuring alignment on priorities, acceptance criteria, success metrics, and trade-off decisions.
Provide clear, executive-ready communication on delivery status, risks, dependencies, and outcomes to program leadership and steering committees.
Ensure delivered solutions align with enterprise architecture, security, data, and integration standards.
Coordinate cross-team architectural decisions and sponsor technical enablers such as refactoring, platform upgrades, CI/CD improvements, and observability to reduce technical debt and long-term risk.
Embed and enforce quality gates across CI/CD pipelines, automated testing, code reviews, security scanning, and performance validation.
Define and oversee production readiness criteria, operational handover, monitoring, incident response, and post-incident reviews.
Track and improve delivery KPIs including predictability, defect trends, release stability, deployment frequency, and team velocity.
Lead regular team-level and cross-team retrospectives, converting insights into actionable improvements.
Promote a DevOps culture, automation, and data-driven decision-making across delivery teams.
Support standardization of delivery tools and processes for backlog management, CI/CD, test automation, and observability.
Create and maintain delivery playbooks, templates, and runbooks to scale consistent practices across teams.
Ensure compliance with regulatory, audit, security, and vendor risk requirements across development and deployment practices.

Basic Qualifications (Required Skills/Experience):

A Bachelor’s degree or higher is required as a BASIC QUALIFICATION
10+ years of experience in technology delivery, program delivery, or product execution roles.
8+ years of experience leading Salesforce or enterprise SaaS delivery in agile/SAFe environments.
8+ years of experience managing multiple agile teams, cross-team dependencies, and PI planning.
Strong understanding of Agile / SAFe delivery models.
Experience with DevOps, CI/CD pipelines, automated testing, and release governance.
Strong stakeholder management, risk management, and executive communication skills.
Experience delivering in large, matrixed, or regulated enterprise environments.

Preferred Qualifications (Desired Skills/Experience):

Must-Have certifications such as **Salesforce Certified Administrator, SAFe Product Owner/**Product Manager (PO/PM) (or equivalent agile certification).
Strongly Preferred certifications such as Salesforce Platform App Builder, Salesforce Advance Administrator, SAFe Agilist (SA) or SAFe Release Train Engineer (RTE).
Good to Have certifications such as Salesforce Sales/Service/Marketing Cloud Consultant.
Experience leading Salesforce delivery across Sales, Marketing, Service, or Corporate Functions.
Experience working with global teams and supplier delivery models.
Strong understanding of platform health, technical debt management, and observability.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 13 Plus years' related work experience or Master’s Degree with 12+ years of experience with an equivalent combination of education and experience.

Relocation:

This position does offer relocation within INDIA.

Applications for this position will be accepted until Jan. 27, 2026

Export Control Requirements:

This is not an Export Control position.

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (India)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Salesforce Delivery Lead_customer Relationship Management (crm)

Job description