Strategic Account Director

Job Overview

As a Director - Strategic Accounts, you will own end-to-end client relationships and be accountable for the long-term success, growth, and health of a strategic portfolio of enterprise accounts. You will partner closely with delivery leaders, sales, product strategy, and executive stakeholders to ensure outcomes are aligned with client business priorities and TechBlocks’ growth objectives. This role blends commercial ownership, client strategy, delivery oversight, and internal team leadership—sitting at the core of TechBlocks’ client centric, value-driven approach.

Join TechBlocks, one of the world’s fastest-growing digital engineering firms, where innovation, agility, and client success are at the core of everything we do. As part of our Enterprise Client Services team, you’ll work with some of the biggest and boldest names in the Fortune 500, helping them build cutting-edge solutions that power their digital future.

Experience: 12+ Years Responsibilities****Client Stewardship & Strategic Alignment

• Act as the senior relationship owner for assigned key accounts, building trusted partnerships up to C-suite level.
• Ensure a clear understanding of client objectives, business priorities, and success measures, and translate these into actionable account strategies.
• Develop and execute account growth strategies and multi-year engagement plans aligned with client business goals.
• Anticipate client needs, surface insights, and position TechBlocks as a strategic partner - not just a vendor.

Commercial & Financial Accountability

• Maintain overall accountability for revenue planning, forecasting, and contractual adherence.
• Support and guide contract renewals, extensions, and scope changes, ensuring commercial decisions are well‑considered and aligned with agreed terms.
• Identify opportunities to expand existing engagements in a thoughtful and value‑driven manner, aligned to client needs.
• Ensure contractual compliance across SOWs, rate cards, and budget commitments.

Delivery Oversight

• Provide senior oversight across active engagements to ensure work is delivered in line with agreed scope, quality expectations, and timelines.
• Lead governance forums (SteerCos, QBRs, exec check-ins), ensuring transparent performance reporting and issue escalation.
• Partner with delivery and practice leaders to balance onshore/offshore resources, continuity, and exceptional service levels.

Internal Leadership

• Be the internal voice of the customer – aligning cross-functional teams on priorities, risks, and delivery planning.
• Guide and support engagement managers and delivery leads with clear direction, context, and decision support.
• Collaborate with sales, finance, HR, and recruitment for staffing, resource planning, and growth execution.

Required Qualifications

• Masters degree in a related field (MBA preferred) or foreign equivalent required from an accredited institution.
• 12+ years of experience in technology consulting, IT services, or professional services environments.
• Proven experience managing large, complex enterprise accounts with multi-million-dollar annual revenues.
• Strong background in account management, client delivery, and commercial ownership.
• Experience working with global delivery models, including offshore and nearshore teams.
• Excellent stakeholder management skills with the ability to influence and communicate at senior levels.
• Willingness to travel for client visits or internal meetings when required.
• Work flexible hours, as needed, to ensure overlap across time zones for critical meetings.
• Final candidates must successfully complete a comprehensive background check. Security clearance or eligibility to obtain clearance may be required depending on project/client needs.

Preferred Experience* Experience in domains such as Retail, Financial Services, Energy & Utilities, or Data & Analytics.

• Exposure to AI, data platforms, cloud modernization, and digital transformation programs.
• Prior experience in mid-tier or global consulting firms.

Skills & Attributes* Executive presence with strong communication and negotiation skills.

• Commercially astute with a clear understanding of margins, pricing, and growth levers.
• Structured, proactive, and detail-oriented, with the ability to balance strategy and execution.
• Collaborative leadership style with a strong sense of ownership and accountability.
• Comfortable navigating ambiguity and driving outcomes in complex client environments.