Customer Success Manager

Delhi, NCR | Full-time, Office-based | Direct report to Business Head

We seek a dynamic female professional with high energy and exceptional communication skills to join as Customer Success Manager. Based in Delhi, you will serve as the primary customer management and communication lead, ensuring client satisfaction, traveling for on-site meetings, and supporting sales in deal closures.

Key Responsibilities

• Act as the primary point of contact for key customer accounts, managing all communications and relationship building.
• Lead customer onboarding, training, and ongoing support to maximize client satisfaction and retention.
• Travel to customer sites (domestic) for business reviews, troubleshooting, and relationship-building meetings.
• Support sales team with customer demonstrations, presentations, and insights to help close high-value deals.
• Coordinate cross-functional teams (technical, support, product) to resolve customer issues and deliver solutions.
• Track customer health metrics, identify expansion opportunities, and escalate issues directly to Business Head.
• Build long-term client partnerships through proactive communication, problem-solving, and consistent follow-up.

Required Qualifications

• 3-5+ years in customer success, account management, or client relationship roles (IT/hardware/services preferred).
• Outstanding verbal/written communication; excels at client presentations, negotiations, and relationship management.
• High energy, proactive approach, and comfort with frequent customer travel and fast-paced environment.
• Proven ability to manage multiple client accounts while maintaining exceptional service levels.
• Bachelor's degree (Engineering/MBA/B.Com preferred); customer success certifications a plus.
• Delhi/NCR based or willing to relocate; own vehicle preferred for local client visits.

What We Offer

• Direct reporting to Business Head for maximum impact and quick decision-making authority.
• Competitive salary + travel allowances + performance-based incentives tied to client retention/deals closed.
• Career growth in a client-focused, high-energy environment with ownership of key accounts.

Apply now if you thrive on client relationships, bring infectious energy to every customer interaction, and excel at turning satisfied clients into loyal advocates!

Job Types: Full-time, Permanent, Fresher

Pay: ₹250,000.00 - ₹1,000,000.00 per year

Work Location: In person