Product Delivery Manager - Fulfillment & Archival Services

JOB DESCRIPTION

Join Fulfillment and Archive Services (FAS) and help deliver innovative, secure document solutions for customers and employees worldwide. As a Product Delivery Manager, you’ll coordinate complex projects, foster collaboration, and drive business priorities. Be part of a team that values diverse ideas, supports career growth, and delivers impactful results.

As a Product Delivery Manager in Fulfillment and Archive Services, you drive the execution and delivery of large, complex projects from intake to Go Live. You coordinate with senior management, business controls, technology, and operations to ensure projects meet objectives, quality standards, and timelines. You play a critical role in optimizing delivery processes, managing risks, and supporting the product vision and strategy.

Job Responsibilities

• Own and drive the execution and delivery process for large and complex projects: including intake, dependency management, release management, product operationalization, business readiness, testing, and Go Live.
• Develop, manage, and communicate comprehensive program plans, executive summaries, project status reports, meeting notes, risks, issues, and decisions. Maintain excellent data integrity within project management tools and repositories (JIRA, Confluence, Teams).
• Ensure the project deliverables meet the objective and quality standards and are completed according to expectations.
• Adhere to all product and project management controls throughout the program's duration.
• Manage timelines, dependencies, and blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.
• Navigate challenges, removing roadblocks, and making decisions to keep the project on track.
• Lead completion of change management activities across functional partners, ensuring adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Engage with Scrum of Scrums, Product Owners, and Tech Leads across multiple product areas to maintain awareness of current activities and book of work management.
• Act as the primary point of contact for stakeholders, building strong relationships at all levels and understanding their needs and expectations.
• Evaluate and improve product delivery processes to enhance efficiency and effectiveness.
• Conduct post-implementation reviews and facilitate lessons learned sessions.

Required Qualifications, Capabilities, and Skills

• 8+ years of Project Manager experience (in banking or financial services) & with overall experience of 12+ years.
• Bachelor’s degree in Information Technology, Business, or related field.
• Strong understanding of delivery processes and a proven track record of implementing continuous improvement initiatives.
• Experience in product or platform-wide release management, deployment processes, and strategies.
• Experience in working in a matrixed organization; strong partnership and collaboration skills to drive cross-functional teams.
• Positive, team-oriented attitude and commitment to the culture and values of JPMorgan Chase.
• Strong leadership and organizational skills to plan, organize, and manage resources and tasks.
• Excellent analytical skills: ability to identify opportunities, recommend solutions, and communicate effectively and confidently (both verbal and written) to all levels of management.
• Experience working with Agile and hybrid methodologies.
• Proficient with Project Management Tools: JIRA, Confluence, MS Project, Excel, Teams.

Preferred Qualifications, Capabilities, and Skills

• Proficient knowledge of the product development lifecycle, design, and data analytics.
• Master’s Degree, PMP Certification, or Certified Scrum Master (CSM) desired.
• Strong understanding of the technical aspects of features being delivered.
• Excellent adaptability to pivot strategies and respond to changing circumstances.
• Experience with regulatory, compliance, and risk management in banking.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.