Open Position: Customer Success Manager cum Key Account Manager
Location: Malad (West), Mumbai
Experience: 2 Years to 5 Years
Qualification: Bachelor’s degree in Marketing and Business Administration.
Only candidates based in Mumbai Suburban locations (Dahisar to Dadar) should apply for the Position.
We are working 6 days, i.e., from Monday to Saturday.

Job Description:

Build and maintain strong relationships with key clients, understanding their needs and goals.
Act as the liaison between clients and our product and development teams to ensure client requirements are met.
Develop account plans and strategies to drive revenue growth, up-sell & cross-sell opportunities.
Collaborate with the customer support team and product managers to tailor our solutions to meet client-specific needs.
Monitor client satisfaction and address any issues or concerns promptly.
Provide regular reports and updates to internal teams and clients.
Keep a track of customers’ renewal billings and milestone-based payments.
Share consolidated platform usage reports internally & discuss ways to improve ROI for the customers & the company.
Follow up on the payments in coordination with the Projects & Finance Team.
Ensure all foreseen challenges in upcoming billings & renewals are resolved in time, & Renewal agreements are signed in-time.

Requirements:

Bachelor’s degree in business, Marketing, or Computer Science.
Proven experience in key account management or strategic account management within the SaaS industry.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a collaborative team.
Knowledge of HR function-specific solutions and SaaS platforms.

Job Type: Full-time

Pay: ₹420,000.00 - ₹750,000.00 per year

Benefits:

Provident Fund

Work Location: In person

Key Accounts Manager Cum Customer Success Manager

Job description