Senior Manager – Global Consulting Hub

Role Overview

The Professional Services Team at Basware is committed to building a global community of Accounts Payable (AP) best practice process specialists. We are looking for an experienced and visionary leader to drive this initiative at our Capability Centre in India.

As a Senior Manager, you will take ownership of regional Professional Services operations, ensuring alignment with global standards and strategic objectives. This role demands strong leadership, operational excellence, and the ability to manage complex delivery environments for global customers. You will actively contribute to the extended Professional Services leadership team and play a critical role in shaping the future of Basware’s consulting services.

Compliance Focus

This role demands a proactive approach to regulatory compliance, ensuring that all configurations, integrations, and workflows meet local statutory requirements such as e-invoicing, e-reporting, and tax mandates. The consultant will act as a trusted advisor, guiding customers through compliance best practices while embedding these requirements into the solution design and delivery process.

Key Responsibilities

• Strategic Leadership & Business Ownership
• Define and execute regional strategy in alignment with global Professional Services objectives.
• Own delivery plans, staffing, utilisation, and throughput against go-live waves.
• Drive operational excellence through robust governance, quality gates, and rework control.
• Manage escalations effectively and ensure timely resolution of critical issues (Escalation Management is a key responsibility).
• Interface with Basware and partners on dependencies and shared PM/SA effort boundaries.

Customer Success & Experience

• Champion exceptional customer experiences across all engagements.
• Ensure delivery excellence for global customers, maintaining high satisfaction and retention.
• Identify opportunities for process improvement and innovation to enhance customer outcomes.

Team Leadership & Development

• Lead and mentor multiple consulting teams, fostering a culture of collaboration and high performance.
• Drive hiring, onboarding cadence, and succession planning for critical roles.
• Implement structured performance management and career development frameworks.

Change Leadership & Cross-Functional Collaboration

• Communicate and implement organisational change initiatives effectively within the region.
• Build strong relationships with global stakeholders and cross-functional teams to ensure seamless service delivery.

Skills & Requirements

Required Skills & Qualifications

• Minimum 5–8 years of management experience in Professional Services or Customer Experience, preferably in a global organisation.
• Proven track record of handling global customers and managing complex delivery environments.
• Strong strategic thinking and operational planning skills.
• Expertise in financial software solutions and AP processes.
• Exceptional leadership, change management, and stakeholder engagement capabilities.
• Ability to drive continuous improvement and foster innovation.

Preferred Experience

• Experience in managing global delivery teams.
• Knowledge of Basware or similar AP automation platforms.
• Strong strategic and operational planning skills.

We Drive Customer Value

We Take Ownership

We Are Bold

About the company

Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

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2025 Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence 2024 Launch of World’s 1st AP-Powered GenAI 2023 Growth through acquisitions, Glantus and AP Matching 2022 Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR 2020 Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide 2012 Launch of cloud-based B2B platform for transaction collaboration on Basware's Network 2005 Launch of fully integrated Purchase-to-Pay solution suite 2000 Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service 1992 Launch of first financial management software 1985 Basware founded in Finland