Executive - Customer Engagement (agency)
Axis Max Life Insurance
Job description
About Axis Max Life
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
Job Description
Career Opportunities
**Job Code: IJP-**Executive - Customer Engagement (Agency) Position
Executive – Customer Engagement No. of Positions 1 Department
Operations Function Field Operations Reporting to
Sr. Manager - Customer Engagement Band 5 Location
Rohtak Last date of submission Key Responsibilities:
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life Claims processing
- Handling compliance issues.
- Audit Rating Measure of Success:
Service to Delight-NPS-90 & 3 days TAT Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Vendor payment TAT should be < 10 days Surrender Requests <1% 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Service to Recruitment-100% Service to Sales(Agency & Cat)-100% Persistency-90% Freelook to retain-45%
Desired qualifications and experience:
- Graduate / Post-Graduate in any discipline.
- 2-3 years’ experience handling front end customer services
- Knowledge of service quality is required Knowledge and skills required:
Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good State
Haryana
Branch
Rohtak
Department
Operations
Function
Operations - Agency
Posted On
14-Jan-2026