Sales Enablement Specialist-senior Executive-bangalore
Vodafone
Job description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFutureAbout this Role
We are seeking a detail-oriented and customer-focused individual to manage and streamline communications between Sales teams and Delivery Operations. This role involves validating order details, coordinating with support teams, and ensuring timely and accurate processing of orders to deliver an exceptional customer experience.What you will do
- Review and validate information for orders received from Sales teams.
- Collaborate with support teams to ensure efficient and timely delivery.
- Liaise across all teams involved in the sales process to meet SLA commitments.
- Maintain a customer-centric approach by resolving issues promptly and ensuring a positive experience.
- Submit account and material creation requests as required.
- Enter clean orders into designated business systems (e.g., BSP).
- Keep systems updated with accurate and current information.
- Perform quality checks and support process improvement initiatives.
- Attend operational and team meetings as needed. Who you are
- Experienced in Telecom domain and familiar with Order-to-Cash cycle.
- Strong understanding of customer value mapping and customer excellence principles.
- Excellent communication skills with attention to detail and ability to coordinate effectively.
- Proficient in Excel; knowledge of Power Apps is an advantage.
- Digital mindset with a focus on process simplification and efficiency. Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's in it for you
- Opportunity to work in a global organisation with exposure to cross-functional teams.
- Enhance your expertise in telecom operations and digital tools.
- Be part of a collaborative environment that values innovation and customer excellence. What skills you will learn
- Advanced order management and validation processes.
- Cross-team coordination and stakeholder management.
- Digital tools and automation for operational efficiency. VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.Alert
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#JDEnhancedByTARA****Follow us on social media and #StayConnected
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