Account Manager

Account Manager | Renewals Specialist

Vecteezy | Remote (US)

About Vecteezy

Vecteezy is one of the world’s largest creative marketplaces, trusted by millions of designers, marketers, and digital teams worldwide. We’re building a high-velocity, performance-driven sales organization focused on clarity, execution, and customer value — and we’re looking for talented account managers who thrive on building long-term client relationships and driving retention.

If you’re energized by managing strategic accounts, ensuring customer success, and maximizing account growth, this role is built for you.

The Role

As an Account Manager / Renewals Specialist , you’ll own the ongoing relationship and growth for a portfolio of Vecteezy customers. Your focus is on ensuring account health, driving renewals, identifying upsell opportunities, and helping customers achieve maximum value from our platform.

You’ll operate in a collaborative, metrics-driven environment where proactive engagement, account strategy, and long-term impact are key.

What You’ll Own

• Manage a portfolio of existing customers to maximize retention and renewals
• Conduct regular check-ins and business reviews to understand client needs and drive value
• Identify and execute upsell and expansion opportunities
• Monitor account health metrics and address potential risks proactively
• Partner with Customer Success, Product, and Marketing to improve adoption and engagement
• Maintain clean, accurate account records in HubSpot with disciplined CRM hygiene
• Advocate for customer feedback internally to influence product and service improvements
• Continuously optimize account strategies and engagement approaches

What Winning Looks Like

Core Expectations

• Achieve or exceed renewal and upsell revenue targets consistently
• Maintain high account retention and customer satisfaction levels
• Identify and act on expansion opportunities within existing accounts
• Ensure all account and customer data is up to date in HubSpot
• Operate with accountability, proactive problem-solving, and a customer-first mindset

Sales Motion & Activity Expectations

• Conduct regular account check-ins and strategic business reviews
• Manage renewal cycles and ensure timely contract execution
• Collaborate with cross-functional teams to maximize customer success and adoption
• Track and escalate potential churn risks proactively
• Document all account interactions and updates in HubSpot

How We Measure Success

• Retention Rate: Minimize churn across assigned accounts
• Renewal Revenue: Meet or exceed monthly/quarterly renewal targets
• Expansion Revenue: Identify and close upsell or cross-sell opportunities
• Customer Satisfaction: Ensure high NPS, engagement, and adoption metrics
• CRM Accuracy: Maintain a complete and organized account record

What We’re Looking For

• Proven experience managing B2B accounts, renewals, or customer success portfolios
• Strong consultative, relationship-building, and negotiation skills
• Comfortable owning revenue from existing accounts
• Experience using CRM and sales engagement tools (HubSpot preferred)
• Strategic mindset with attention to detail and strong organizational skills
• High ownership, accountability, and results-driven attitude
• Thrive in collaborative, fast-moving, evolving environments

Compensation & Earning Potential

• Competitive base salary with performance-based commission on renewals and upsells
• Accelerators for exceeding monthly and annual targets, providing significant upside for top performers
• Monthly payouts with adjustments for any reversals or refunds
• Uncapped earnings potential with clear performance expectations and full ownership of assigned accounts
• Opportunities to advance into senior account management or leadership roles as the team grows

Benefits

• Health Care Plan (Medical, Dental, Vision)
• Retirement (Traditional & Roth 401k), Cash Balance Plan
• Life Insurance (Basic, Voluntary, AD&D)
• Paid Time Off (Vacation, Sick, Birthday, and Holidays)
• Paid Parental Leave
• Short Term Disability & Voluntary Long Term Disability
• Training and Development
• Work from Home

Why This Role Is Different

• You’ll shape the customer experience while driving measurable business impact
• Your results, ideas, and engagement directly influence retention and account growth
• High visibility and reward for top performers
• Work with a product that customers love, trust, and rely on daily

Vecteezy is an equal opportunity employer committed to building a diverse and inclusive team.