Account Manager
Scout Global
Job description
GenAI Account Manager
AI/Security Start-up
đź“Ť Location: North East US (Remote)
đź’° Compensation: Up to $205k OTE
The Role:
This company is at the forefront of AI and Security within their field —and their newly expanded GenAI Business Unit is helping some of the world’s largest organizations deploy generative AI safely, responsibly, and at scale.
As a GenAI Account Manager, you’ll own relationships with our most strategic enterprise customers, ensuring they realize maximum value from their GenAI platform. You’ll focus heavily on retention, expansion, and upsell, acting as a consultative partner who guides customers through evolving safety, compliance, and AI-risk challenges.
This is a high-impact role within a rapidly growing division, offering the opportunity to shape how leading global companies operationalize safe generative AI.
What You’ll Do and Achieve:
- Serve as the primary point of contact for large strategic accounts within the GenAI portfolio, building deep, trusted relationships at multiple organizational levels.
- Drive retention and net revenue expansion through thoughtful account planning and consultative upsell of new GenAI capabilities, modules, and usage tiers.
- Understand each customer’s AI strategy, risk posture, and real-world safety challenges—positioning the company as a long-term partner and essential part of their AI governance stack.
- Lead quarterly business reviews, roadmap discussions, and value assessments, ensuring customers clearly see the ROI of their partnership.
- Collaborate cross-functionally with Product, Solutions, AI Safety, and GTM teams to deliver a seamless customer experience and influence future product direction.
- Monitor account health, usage trends, renewal timelines, and risk indicators, taking proactive action to reinforce value and reduce churn.
- Represent the company at industry events, customer workshops, and thought-leadership forums related to AI safety, compliance, and responsible AI.
- Stay ahead of the rapidly evolving GenAI landscape—becoming a trusted advisor who can speak credibly about emerging risks, regulations, and mitigation strategies.
Who You Are:
- 5+ years in enterprise account management, customer success, or strategic account ownership
- Demonstrated success managing large, complex accounts and consistently driving renewals and expansion.
- Direct experience working with AI native/Gen AI/LLM solutions
- Based in the North Eastern US
- Highly organized and analytical—comfortable managing forecasts, QBRs, usage insights, and multi-threaded stakeholder engagement.
- Passionate about AI technology and its real-world implications, especially around safety, compliance, and responsible innovation.
- Thrives in a fast-moving, mission-driven environment and enjoys shaping new processes in a rapidly scaling business unit.
- Ownership-oriented, proactive, and committed to delivering extraordinary customer value.
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