We are looking for a Workplace Experience Coordinator to join our team in Palo Alto, CA. In this contract position, you will play a vital role in ensuring smooth day-to-day operations within the workplace while delivering exceptional customer service to employees and visitors. This is an excellent opportunity for someone with strong organizational skills and a proactive mindset to contribute to a dynamic environment.

Job Summary

The Workplace Experience Coordinator is responsible for delivering a world-class customer service experience to employees, guests, and visitors within a designated building. This role serves as the first point of contact and supports daily workplace operations, events, and services. The position is part of the Workplace Experience function, focused on creating a welcoming, safe, and efficient workplace environment.

RKey Responsibilities

Front Desk & Customer Experience

Serve as the first point of contact for all individuals entering the facility with a friendly and welcoming demeanor.
Greet visitors, issue visitor and parking passes, and follow established security protocols.
Answer telephone calls professionally and create a positive first impression.
Acknowledge and respond to inquiries or complaints from employees, guests, and coworkers, providing solutions in a customer service–driven manner.

Workplace Operations & Services

Coordinate and manage workplace services, including mail, office supplies, and onboarding support.
Arrange and confirm recreational, dining, and business activities on behalf of requestors.
Manage janitorial and maintenance work orders as needed.
Coordinate with vendors providing goods or services to the workplace.

Events & Presentations

Organize and manage on-site events, including securing event space, coordinating room setup and teardown, and ensuring delivery of supplies.
Create presentations and communicate effectively with groups of varying sizes.

Safety, Security & Compliance

Follow property-specific security and emergency procedures.
Notify appropriate parties to ensure the safety and well-being of all individuals in the building.

Collaboration & Communication

Explain detailed or complex information to team members when required.
Follow specific directions provided by management.
Perform clearly defined duties using established procedures to solve routine problems, with limited discretion.

Qualifications

Education & Experience

High School Diploma or GED required.
2 years of related job experience as an Admin Assistant, Receptionist, or Office Assistant (in an office environment).

Skills & Competencies

Ability to follow established work routines, standards, and procedures.
Strong verbal and written communication skills for exchanging straightforward information.
Working knowledge of Microsoft Office applications (Word, Excel, Outlook).
Strong organizational skills with an inquisitive and service-oriented mindset.

TalentMatch ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Workplace Exp Coordinator

Job description