Client Success Coordinator

About Our Client

Our client prides itself on helping B2B tech buyers manage the complexity and risk of the buying process. It serves as a trusted source of information for tech buyers, delivering advice and facilitating connections between buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, the organization operates as a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. It has been repeatedly recognized as one of America’s fastest growing private companies and a Tennessee top workplace. The company fosters a work hard, have fun environment with monthly virtual events, recreational slack channels, and occasional costumed dances from its CEO.

About The Role

The Client Success team ensures that every client has a seamless, positive, and results-driven experience. Each Client Success Coordinator owns a portfolio of accounts and acts as the trusted partner guiding clients from onboarding through program delivery. This role collaborates closely with sales, operations, and technology teams to deliver what has been sold while creating lasting client value.

This role is about more than project management. It requires taking ownership, anticipating needs, solving problems before they escalate, and helping clients see how their programs connect to their broader business goals. Coordinators are expected to be proactive, resourceful, and committed to client success, turning everyday interactions into long-term partnerships.

Key Responsibilities

• Build strong partnerships with clients by managing day-to-day communication, responding quickly to requests, and proactively reaching out to review performance, share insights, and align on goals.
• Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise.
• Analyze campaign performance and client feedback to deliver clear, actionable recommendations that improve outcomes.
• Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions.
• Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success.
• Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations.
• Serve as the connector between clients and internal teams, ensuring that client objectives are understood, priorities are aligned, and deliverables meet the highest standard.

Required Qualifications

• A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom.
• Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy.
• Highly organized, able to juggle multiple accounts while still giving each client personal attention and care.
• Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve customers.
• Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals.
• Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date.
• Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations.
• A proactive problem-solver who doesn’t just spot issues but takes initiative to resolve them and suggest improvements.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Dependable and accountable, ready to take ownership, ask thoughtful questions, and make a meaningful impact in day-to-day client success.

What is offered

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust the 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of home.
• Flexible PTO: Take the time needed, when it is needed.
• Health Coverage: Medical, dental, and vision plans for individuals and their families.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure the future with company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for furry family members.
• Speaker Series Bonus: Present in the monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for the in-office team.

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with the company.

Salary Range

$59,000—$59,000 USD

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”