Manager - Client Services

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Closing Date:

01/28/2026 Type of Position:

Facilities Management and Services

Workstudy Position:

No Job Type:

Regular Work Shift:

Sponsorship Available:

No Institution Name:

University of Arkansas, Fayetteville Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Facility Operations & Maintenance Support

Department's Website:

https://fama.uark.edu/ Summary of Job Duties:

The Manager, Client Services, works within the Operations Support division to provide leadership and operational oversight for the interface between facilities management and the campus community. The position will oversee the single point of entry for all work and project requests coming into Facilities Management. They will manage the work control process through Facilities Management’s Service Center and ensure requests are routed, coded, and charged in accordance with current policies. They will lead our client outreach program to ensure we provide departments with value-added information on the status of work, their facilities, and discuss facility support requirements for their operational needs.

The position is also responsible for overseeing the campus’ building executive program to include training, communication, and management of building executive assignments. They will oversee the program to distribute and maintain accountability of keys for campus. They will also oversee the campus outdoor reservation processes.

The position will supervise, mentor, and train staff, manage project timelines and budgets, and foster relationships with stakeholders across campus.

Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others. Qualifications:

Minimum Qualifications:

• Bachelor’s degree in business administration, facilities management, operations management, or other related field from an accredited institution of higher education
• At least five years of experience in customer service or a facility management organization
• Experience with utilization of a computerized work order management system

Applicable equivalencies may be considered on the above qualifications.

Preferred Qualifications:

• Supervisory experience
• Experience in higher education facility operations, maintenance, or utilities.
• Familiarity with FAMIS, UA’s Computerized Maintenance Management System (CMMS)
• Familiarity with Workday

Knowledge, Skills & Abilities:

• Knowledge of best practices in the utilization of computerized work order management systems
• Familiarity with Facility Management processes and organization
• Strong customer service skills
• Strong organizational skills and attention to detail
• Excellent written and oral communication skills
• Ability to collaborate with other functional areas to implement process changes
• Ability to understand and document workflow processes and develop job training aids
• Ability to interact with customers, staff and leadership at all levels of the organization

Additional Information:

Salary Information:

$75,092 - $86,355; Commensurate with education and experience

Required Documents to Apply:

Cover Letter/Letter of Application, Resume Optional Documents:

License or Certificate (see special instructions for submission instructions), Proof of Veteran Status

Recruitment Contact Information:

Caitlin Hughes, Strategic Talent Acquisition Specialist, cmmitche@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A Frequent Physical Activity:

N/A Occasional Physical Activity:

N/A Benefits Eligible:

Yes